Director Of Stop Loss

The Director of Stop Loss reports directly to the Chief Growth Officer. This position will work closely with the Chief Growth Officer, Chief Financial Officer, Account Executives, and Underwriters on renewal and new business Stop Loss strategies to successfully meet our clients' goals and financial objectives. The Director of Stop Loss will serve as the key resource and liaison between Stop Loss carriers and consultants/brokers, as it relates to Stop Loss contracting, claims, marketing and performance. He/She will oversee and manage the Stop Loss department operations to assure that standards of excellence are met and tracked with actionable reporting and appropriate testing and auditing. They will Provide supervision, development and support to the entire Stop Loss Department, to assure compliance with regulatory and policy requirements and service level standards.

Principal Duties and Responsibilities:

• Assisting the Chief Growth Officer with the selection of Stop Loss markets which meet the needs of the wide range of their clients
• Coordination of the TPA approval process with Stop Loss markets.
• Development and oversight of best practices related to the marketing of Stop Loss, including new technology vendors, sales role in data gathering, preparation of marketing packets for the Stop Loss markets, analysis of proposals, preparation of recommendations and negotiations.
• Coordination of all post sale underwriting processes, including final underwriting and contract review.
• Active participation in the underwriting and marketing of Stop Loss for prospects and existing clients.
• Manage continuous quality improvement in Consociate Health's marketing efforts, including measurement of metrics on the marketing process, (timeliness, close ration, distribution among markets, etc.) and implementation of strategies and systems to enhance those metrics.
• Provide training and coaching to the Consociate Health Stop Loss Team as required.
• Other possible duties as may be assigned.

General Expectations:

• Present a positive image of Consociate Health at all time.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a Client, co-worker.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
• Identify and perform work that has not been specifically assigned, as needed.
• Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goal efficiently and effectively.
• Demonstrate a teamwork philosophy by working cooperatively with all team members.
• Attend required in-service and staff meetings.
• Seek other educational opportunities directly related to this position.
• Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.
• Adheres to established safety standards and utilizes proper techniques to avoid work-related injuries.

Service Expectations

• Ask Clients what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties.
• Respond to Client requests in a timely manner, returning calls promptly and keeping them informed of delays before they ask.
• Make decisions based on Client needs, opinions, complaints or suggestions.
• Take appropriate steps to resolve problems to the Client's satisfaction.
• Ask Clients for their opinions, accepting criticism as an opportunity to improve service.
• Seek opportunities, provide value-added services, and eliminate tasks that do not serve our Client.
• Remain aware of products and services provided by Consociate Health.
• Project a positive, professional image when working.

• Bachelor degree in health, business or related field or comparable work experience.
• Ability to understand, discuss and/or present Stop Loss contract variations.
• Ability to build and maintain a professional working relationship with Stop Loss markets, brokers and consultants.
• Strong management/leadership skills.
• Excellent organizational and time management skills.
• Understanding of the Insurance Industry, marketing and sales.
• Excellent verbal and written communication skills.