Director Of Security

Organization Overview:

The Mob Museum, the National Museum of Organized Crime and Law Enforcement, is a nonprofit museum with a mission of advancing the public understanding of organized crime’s history and impact on American society. The Museum is an acclaimed cultural institution, accredited by the American Alliance of Museums and recognized as both a Top Attraction and a Top Workplace in Las Vegas. For more information about the Museum, please visit www.themobmuseum.org.

Position Overview:

The Director of Security serves as the primary advocate for and implementer of Security and safety standards at the Museum and offsite offices, developing and implementing security and safety protocols and policies, and managing both direct employees and contract staff supporting the security function. Furthermore, this individual will manage safety training programs for employees, coordinate security investigations, and lead crisis response efforts. The Director of Security reports to the Chief Operating Officer while closely coordinating their work with the Manager-on-Duty and the Museum’s public operating departments.

Major Tasks and Responsibilities:

• Direct the ongoing refinement and implementation of the organization’s security and safety policies, standards, and procedures.
• Working closely with internal departments to ensure that the Museum complies with all statutory requirements related to building security, health and safety, including but not limited to, OSHA, Building, Fire and ADA regulations.
• Develop relationships with and communicate regularly with federal, state, local, police and fire contacts to obtain up-to-date information on hazardous conditions/materials, accidents, regulations, licenses, inspections, codes and laws. Circulate appropriate updates to management and staff.
• Recruit, train, schedule, supervise and provide professional development and performance management of Security personnel.
• Coordinate and oversee security personnel provided through third-party vendors.
• Provide the highest standards levels of guest service throughout the course of standard operating situations and during any incident management (injuries, evacuations, ejections, etc.).
• Contribute meaningfully towards the development of operational planning of atypical or high-attendance events such as peak days, free days, private events, VIP visitors and public programs and planning related to operations in the context of external events.
• Responsible for the monitoring of all alarm points and security cameras on property, dispatching and documenting security movement and activity as appropriate.
• Coordinate with Technology Department to ensure that CCTV, access control, and alarm systems provide for adequate security infrastructure and are operating as expected. 
• Oversee incident response planning as well as incident investigation and reporting.
• Coordinate security and safety protocols of offsite administrative offices in conjunction with other entities as applicable such as landlord’s security services.
• Support disciplinary and legal matters as necessary.
• Maintain extreme sensitivity and confidentiality in discussing staff, volunteer, or vendor matters.
• Ensure that all aspects of the facility meet required safety code(s) by inspecting the facility for potential hazards, managing equipment and exhibit layout, and reviewing maintenance logs.
• Produce and facilitate safety training programs for employees, including life safety evacuation, emergency procedures, fire extinguisher training, hazard communication, blood borne pathogens, slips / trips / falls, CPR, AED, and first aid.
• Respond to elevated security/ crisis situations, including on-site crisis management, after-hour responses and weather-related incidents.
• Investigate property damage claims and losses and assist in claims management.
• Respond to and investigate all safety/security issues and implement measures to minimize future incidents.
• Disseminate required safety information to appropriate personnel and track safety data per federal, state, and local requirements.
• Manage third-party contract security provider.
• Develop and manage annual budget for security department ensuring that operations are in accordance with approved budget/forecast.
• Establish and continual refine performance metrics and report on organizational performance on a regular basis.
• Serve as a role model and senior leader within the organizational structure, embodying the Museum’s Core Values and demonstrating a commitment to the Museum’s mission.

• Participate in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.
• Other duties as assigned.

Experience / Qualifications / Requirements:

• At least 4 years of broad-based security experience is required; experience in a cultural, educational, and/or entertainment attraction is preferred.
• 5 years of experience in a related field (law enforcement, private security, military, corporate security, etc.) is required. 
• Demonstrated experience and training in life safety evacuation, emergency procedures, fire extinguisher training, blood borne pathogens, powered industrial equipment, CPR, AED and first aid.
• Understanding, experience and ability to safely utilize law enforcement/security tools and equipment such as firearms, taser guns, stun guns, batons, defense sprays, restraints, and PPE.
• Demonstrated experience in the development and refinement of Security and safety policies and protocols.
• A record of success in the supervision and professional development of Security teams.
• Strong communication skills, both written and verbal, are required.
• Excellent training and facilitation skills.
• Able to manage multiple tasks with frequent interruptions.
• Able to diffuse and manage volatile and stressful situations.
• Able to effectively gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Demonstrated experience handling sensitive information with discretion and confidentiality.
• Eagerness for solving problems and a commitment to accepting responsibility. 
• Able to work some evenings, weekends and respond to some calls 24/7.
• A valid driver’s license in good standing is required.
• Unexpired Nevada PILB Card and TAM Card are required (may be obtained within 60 days of appointment).
• Bilingual language skills, especially Spanish, is a plus.
• Able to stand for extended periods, regularly traverse between and throughout the exhibit floors, traverse outdoors, and to meet the physical and psychological demands of leading building evacuations and responding to other emergency situations such as injuries, guest ejections, etc.
• Enthusiasm for working in a developing organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities. 

Education: 

• A high school diploma or equivalent is required; a college degree is preferred.

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