ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
SALES AND MARKETING
- Develop pricing and market strategies and constant monitoring of competition and marketplace in general; must be prepared and able to react under fluctuating market conditions.
- Prepare and execute annual marketing plan, promotion and advertising plans covering sales, food and beverage events, hotel promotions, media relations as well as participating in multiple property campaigns.
- Design plans and materials for promotions and public relations.
- Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
- Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
- Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.
- Solicit new and repeat guest room and meeting business. Maintain client base of key accounts and conventions. Determine the guest’s needs, space availability, and meeting details.
- Make outside sales calls and telemarket to obtain business. Also utilize site inspections and on-site luncheons to book business.
- Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
- Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
- Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
- Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts prior to distribution to client and hotel staff.
- Follows up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. with the Group Housing Coordinator to ensure maximum occupancy.
- Generate “thank you” notes to clients after functions with prompt follow up of negative client feedback as necessary.
- Follow up on bookings and solicit repeat business.
- Represent hotel in community affairs and industry related events.
- Prepares periodic sales reports.
- Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed.
STAFF MANAGEMENT
- Hold a pre-shift meeting with staff prior to reporting to stations.
- Be prepared for each daily activity and review any variations with management and staff.
- Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
- Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
- Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
- Supervise the staff and handle any associate situation.
- Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
- Ensure staff is properly groomed and uniformed at all times.
- Ensure work area cleanliness is maintained at all times.
- Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Maintain close control and inventory of uniforms, supplies, and equipment.
- Prepare and post weekly schedules in accordance to guest needs and staff availability.
- Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
- Maintain a complete and accurate set of logs.
- Prepare and submit accident or injury reports when needed.
- Be a Team Player and encourage the teamwork attitude among staff.
- Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
- Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
- Plan, assign and direct work of associates.
- Prepare payroll.
- Promote open channels of communication between all hotel departments.
- Provide technical and sales expertise to Catering Managers, while fostering the open channel of communication between Sales and Catering Departments.
Training
- Ensure all associates are safety conscious and trained in safe work practices.
- Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
- Implement proper training program and control the training of the staff to top efficiency and in accordance with Marriott
- Facilitate new hire training.
- Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
ADMINISTRATIVE
- Accountable for the financial performance of the department with emphasis on achieving or exceeding of predetermined booking goals.
- Prepare and control hotel budget for sales, promotions and advertising.
- Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
- Prepare 30-60-90 Day Revenue Forecast on a monthly basis for presentation.
- Holds department meetings and attends inter-departmental meetings.
- Conduct inspections of work areas regularly and address items that need attention.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Route associate commendations received from guests to the person responsible for assembling the daily packet.
- Notify management of any pertinent information related to shift activities.
- Determine the requirements for and the follow up on special groups, VIPs, etc.
- Follow supervisor’s instructions and complete all other duties as assigned.
Position salary range: $145K - 150K (DOE) plus bonus!
Competitive medical benefit plan to include medical/dental/vision, 401K with ER match up to 4%, Life Insurance plus many supplemental buy up options!
VAC/SICK/HOLIDAY plus amazing hotel travel discounts!