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Form of workJob Title: Director of Residential Services
Reports to: Executive Director
Location: Downtown YMCA
FLSA: Full Time Exempt
Hours: Varies
Salary Range: $58,500/year
A Career with a Cause:
We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Our purpose is to strengthen the foundations of communities and families through our key areas of focus: youth development, healthy living, and social responsibility. We are committed to these causes because a strong community is achieved when we invest in our children, health, neighbors, and values. Historically founded on the Christian principles of caring, honesty, respect, and responsibility; our mission is to put these principles into practice through programs that build healthy spirit, mind and body for all.
We are for ALL.
Diversity, Equity, Inclusion, and Belonging Statement | YMCA OF CENTRAL NEW YORK (ymcacny.org)
Position Summary:
This position supports the mission and work of the Y, a leading nonprofit, charitable organization. Under the direction of the Executive Director, the Director of Residential Services will oversee all phases of the Residence operations and building security as it relates to the Residence program. In addition to program management, the incumbent is responsible for the day-to-day operations in the areas of staff supervision, administration, collaborative relationships, and fiscal management. The Director of Residential Services provides vision and direct leadership and assures an environment of trust and respect for all in line with YMCA of the USA guidelines and association policies in accordance with their training.
Salary and Benefits:
- Salary Range: $58,500 Annually, Full-time Exempt
- YMCA Family Membership
- YMCA Retirement Fund Contribution: 12% (Y-10%; employee-2%)
- Health Insurance (2 plans with significant employer contribution for employee’s premium)
- Personal Time, Vacation, New York State Paid Sick Leave, and Six Paid Holidays
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The essential functions of this position include, but are not limited to the following:
Program Management
- Develop, implement, monitor, and evaluate all Residence and Senior Citizen Housing programs and policies to ensure the smooth operation of a program that operates 24/7.
- Responsible for personal interviews with clients to evaluate suitability for the YMCA Residence Program.
- Manage the occupancy of the Residence and Senior Housing programs, handles all problems, complaints, evictions, rental payments, and any written communications with residents.
- Perform all administrative duties associated with the programs.
- Regularly tours the residence quarters and conducts health and safety inspections.
- Knowledge and adherence to HUD policies and procedures.
- Responsible to ensure that at all times the residence programs and staffs are operating at the highest level of safety and that all regulatory requirements are being met, maintaining safe and secure environment for residents and for overall building security.
- Provides financial and program statistical information on a monthly, quarterly, and annual basis.
- Ensure adequate supplies and equipment is always available to meet the department’s needs.
- Seek opportunities for grant writing to support the Residence Program.
- Responsible for tracking and monitoring data that supports current grants ensuring target goals and objectives are being met and develop plans to fulfill goals as necessary. Ensures appropriate and accurate grant reports are submitted as required.
- Establish positive relations with other related local, state, or federal agencies.
- Able to identify and resolve resident issues tactfully, exercising good judgment, and conflict resolution.
- Creates and manages supplemental programs and services that will enhance individuals’ needs to maintain stable housing.
- Serves as community advocate for the program attending community events and public speaking engagements to educate the community on the program.
- Supports the overall operations of the Downtown Branch in concert with other Directors/staff.
- Other duties as assigned by the Executive Director.
YMCA Leadership Competencies:
- Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence
- Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment
- Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations
Experience, and Education and Qualifications:
- Bachelor’s degree in Social Work, Human Services or related field, or 4-years of work-related experience or equivalent experience.
- Minimum three (3) years’ experience in staff supervision/management of residence programs, volunteers, budget, and program development.
- Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes, values, and commitment to social responsibility of the YMCA.
- Competencies in program development, administration, supervision, and fiscal management of assigned budgets.
- Shows a commitment and concern for health and safety, acknowledges, and understand how to manage and educate other of risk and harm reduction.
- Possess a solid knowledge and understanding of the Social Service system, social issues pertaining to homelessness and able to refer them to the appropriate outside agency.
- Demonstrates a high level of integrity by behaving responsibly at all times and maintains a high ethical standard.
- Ability to identify and resolve problems.
- Excellent communication (verbal and written) and interpersonal skills are critical to the success of this position.
- Strong computer skills using Microsoft Office Programs, especially word, excel and publisher experience with data base management software.
- Demonstrates excellent leadership qualities, planning and organization skills, time management, attention to detail skills, with the ability to multi-task with minimal direction.
- Possess and demonstrate excellent customer service, supervising, decision-making, problem solving team oriented, creative thinking and leadership skills.
- The ability to observe confidentiality.
Trainings & Certifications:
- Must complete annual safety, combating sexual-harassment, and child abuse prevention trainings assigned by human resources prior to direct service.
- Must have current CPR and First Aid within the first 30 days of employment.
- Must complete YMCA Multi-Team or Branch Leader Certification within the first 2 years of employment.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- On occasion ability to lift and carry children and equipment, may spend time sitting on the floor or child sized furniture.
- Prolonged periods of standing and frequent bending.
- Must be able to lift up to 50 pounds at a time.
- Will be exposed to illness-causing bacteria and viruses.
Work Environment:
This job operates in a recreational and/or educational environment. This role routinely uses standard recreation and/or office equipment. At times, employees may be exposed to undesirable working conditions, communicable infectious diseases, and risk of injury from others. All employees are required to always follow the preventative health policies of the YMCA. The noise level in the work environment is moderate to high.
