The Director of Quality Assurance & Safety Compliance is responsible for supervising all aspects of Quality Assurance and Safety at all east coast RadNet centers, including annual QA reporting, mandatory annual compliance training, and regulatory compliance auditing and oversight. The position oversees all Quality Assurance at all east coast imaging centers and provides leadership to management at the sites with regard to Quality Assurance and regulatory compliance. Additionally, achievement of Quality Assurance performance targets includes: quarterly QA, patient and physician satisfaction surveys, overseeing imaging center regulatory compliance audits and onsite audits, collecting analyzing and summarizing information and trends. The individual in this position works closely with the Senior Vice President and staff to monitor all operations that affect quality, assists staff and QA management with monthly and quarterly regulatory requirements; observes all safety and other regulatory compliance to ensure best practice standards are met.
Essential Duties and Responsibilities- Directly supports the Senior Vice President of Compliance and Regulatory Affairs with special projects.
- Monitors, develops and ensures compliance with Quality Assurance programs to reduce risks.
- Works with Regional Managers and medical groups to assure all regulatory standards are met.
- Promotes and supports the company's vision, mission, and values with integrity.
- Manages team members to achieve compliance objectives.
- Remains informed and anticipates potential trends within the company, identifying causes and steering management toward a solution of potential compliance issues with integrity while keeping the Senior Vice President informed at all times.
- Oversees preparation of compliance programs and various meeting documents throughout the year
- Effectively utilizes staff team members, ensuring appropriate levels of productivity with collection, evaluation and dissemination of quarterly/yearly performance data.
- Manages costs and expenses appropriately.
- Updates and develops modality manuals and training to continually enhance current standards and policies.
- Oversees preparing protocols, guidelines and procedures to analyze and resolve monitoring of QA plans and practices.
- Works to increase retention and reduce avoidable department turnover.
- Maintains employee morale and satisfaction at levels conducive to maintaining high productivity.
- Sets clear and specific expectations/objectives for employees and departments.
- Monitors and documents performance during performance evaluation periods.
- Ensures that all performance evaluations are completed, conducted and submitted on time.
- Recognizes and provides coaching, counseling and discipline as appropriate.
- Provides staff team members with support and motivation.
- Exhibits objectivity and openness to other's views
- Demonstrates ability to balance team and individual responsibilities.
- Promotes flexibility in staff utilization across teams working with applicable departments.
- Delegates work appropriately and follows through to ensure optimal tracking of useable results.
- Provides team members development opportunities as appropriate.
- Displays willingness and ability to make difficult decisions.
- Must have a proven track record of building QA teams, managing the function and direction of the QA teams.
- Creates, integrates and implements new protocols, guidelines, policies and procedures.
- Displays a professional demeanor under all circumstances.
- Actively promotes Radnet in all interactions with team members, vendors and business contracts.
- Engages in succession planning by identifying and mentoring a future Director of Quality Assurance.
- Responsible for project management with regard to internal center auditing, investigations, reporting and reviewing team member's responsibilities and redirecting team members if required.
- Advocates change to maximize effectiveness and efficiency.
- Assists managers as needed in meeting all regulatory and compliance standards and objectives through training and specific spot auditing, identifying areas with errors needing improvement.
- Keeps informed of Radnet policies and general conditions to provide input and propose solutions to problems whenever possible.
- Maintains professional and technical knowledge by attending educational workshops; reviewing compliance publications.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.