Director Of Operations

Our work at Casa de Salud is unique. Every day, we deliver care that is rooted in dignity, trust, creativity, cultural humility, and mutual respect. We see healthcare from a lens that understands the histories of inequalities, oppressions, and structural forces that affect our community. We also see the strengths of our community members, as well as the cultural richness that exists around us. It is with this historical analysis and appreciation for the power within our community that we build towards collective wellness and liberation.

Casa de Salud is a nonprofit integrative primary care clinic located in the South Valley, and incorporates conventional healthcare, integrative healing modalities, a syringe exchange, opioid addiction treatment, case management, medical debt navigation, community organizing, and a successful workforce development program to help young people of color become health professionals and healthcare leaders.

The organization is readying for a period of significant growth (including expanding to one more other sites) and other significant growth in opportunities.

Casa de Salud is seeking a visionary, creative and skilled DIrector of Operations to play a vital role in maintaining and expanding the financial, business, and operations systems that allow for this vital and innovative organization to thrive.

Job Summary

The Director of Operations will play a vital role in establishing, maintaining and expanding the financial, business and operations systems that allow for the efficient functioning of the organization and the clinic. The Director of Operations has responsibility for the organization’s grants management function, oversight of the physical office spaces and IT, and maintains the organization’s budget and contract management processes, in addition to other internal organizational processes. The Director of Operations works very closely with the Executive Director on vision and implementation for the organization. This role relies on the ability to build strong relationships with key individuals across Casa de Salud and among partner agencies and governmental entities.

Essential Duties and Responsibilities

• Devise operational strategies to ensure the growth of programs enterprise-wide, with a significant focus on clinical operations – and to implement process improvements to maximize ideal care of Casa’s community.
• Develop, implement, and monitor day-to-day operational systems and processes at the organization.
• Draw on relationships with internal roles, external partners, and vendors to support operational activity and strategic goals
• Provide the organizational leadership team visibility into the goals, progress, and obstacles of key initiatives; lead efforts to make progress where needed
• Lead and manage cross-functional teams to drive operational excellence
• Identify opportunities for process improvement and implement best practices
• Oversee budgeting, forecasting, and financial analysis to ensure financial stability
• Collaborate with senior leadership to develop and execute business strategies
• Negotiate contracts and agreements with vendors, suppliers, and partners
• Monitor industry trends and competitor activities to identify potential risks or opportunities
• Ensure compliance with regulatory requirements and industry standards
• Provide leadership and strategic direction to the growth of the organization and clinic.
• Provide leadership and strategic direction to the contracts and grants management of the organization.
• Partner closely with organizational leadership to design and implement the support structure needed by office administrator(s); responsible for the coordination/management of physical office spaces
• Drive strong results from direct reports by providing appropriate work direction, strategic guidance, and performance management
• Lead financial efforts related to setting and monitoring budgets, tracking expenses, and completing an annual audit; responsible for sharing a variety of financial reporting with the organization's leadership, board and stakeholders
• Develop and maintain an onboarding process for all new Casa de Salud employees
• Oversee the improvement and documentation of policies, procedures, handbooks for both staff and patients/clients
• Perform other duties and responsibilities as assigned

Required Qualifications

• 5+ years leadership experience
• Working experience of healthcare operations (clinic or other entity)
• Bachelor’s degree and 10+ years of experience working in an operations, finance or other shared services function OR Associate’s degree and 12+ years of experience working in an operations, finance or other shared services function
• Demonstrated experience in healthcare or similar fields
• A strong understanding and embodiment of anti-racism, cultural humility, equity and inclusion
• Demonstrated experience managing departmental finances (e.g., financial reporting, expense management, budget creation/monitoring, etc.)
• Demonstrated expertise in quantitative and analytical skills; experience summarizing complex data in a way varying audiences can understand
• Experience building long-term goals/strategies and supporting project plans and tactical steps to ensure goals are met
• Practical experience managing projects multiple projects at the same time, specifically through organization, prioritization, meeting deadlines, and problem solving
• Demonstrated experience working autonomously, leveraging data and information to make valuable decisions for the team
• Proficient in Microsoft Suite (e.g., Word, PowerPoint, Excel) and Google suite equivalents
• Demonstrated ability to effectively work with cross-functional teams and/or Shared Services partners to drive results, especially across remote teams

Preferred Qualifications

• Experience leading or working within procurement/contracting processes
• Experience working with or within a clinic or healthcare system
• Experience leading individuals in multiple onsite locations/offices

This is an exempt salaried position. Salary commensurate with experience, plus benefits including paid time off, paid holidays, health insurance, dental insurance and vision insurance, an IRA retirement plan, and the ability to work and thrive in a creative, integrative, exciting grassroots community health/care and healing space with an energetic and supportive team.

To apply, send your cover letter (including relevant experience and your interest in working at Casa de Salud) and your CV (with three professional references) as two separate MS Word or PDF documents directly to info @ casadesaludnm.org, with the subject line: “Director of Operations — [Your Name]” and address your application to Search Committee, Casa de Salud.

Casa de Salud is looking to hire the ideal candidate for this role immediately. Applications will be considered immediately upon receipt and interviews will start immediately.

Casa de Salud is an equal opportunity employer. Women, LGBTQI+ people, people of color, and differently abled people are strongly encouraged to apply.

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Albuquerque, NM 87105: Relocate before starting work (Required)

Work Location: In person