Director Of Member Success

About the Company:

Family Mastermind Community is the leading destination for the nation’s elite real estate educators &

influencers to experience exponential growth in business & life.

Our mission is to passionately help our privileged members create an amazing lifestyle through

growing and protecting their real estate businesses by providing an environment that fosters

community, connection, collaboration and contribution.

About the Role:

We are seeking a highly organized and professional Director of Member Success to support the

members of the FM Community. A successful candidate will be responsible for helping our members

understand the resources available to them while strategically connecting them with other members to

cultivate WINS in their businesses. Our members are high caliber, hard charging real estate investors

from across the country.

This position is a remote/virtual position that requires travel 4-6 times a year for community events &

planning sessions.

Key Responsibilities:

• Generate revenue by working with prospects from application to the close of the sale
• Help Grow the Community through Support of the Sales Team
• Actively ask for & work referrals
• Attend events
• Communicate with every member 2x/yr to check in and bring value. (Text, Video Message)
• Manage Onboarding of Members
• Manage the Ambassador Program
• Manage the Commission Program
• Post regular updates, wins, shares in the Facebook page
• Help in the creation, structure, and fulfillment of live and digital events
• Facilitate connections members together that can provide value to one another
• Attain an in-depth knowledge of each of our members and their businesses
• Host digital new member group-onboarding sessions
• Host other member based digital sessions
• Strategize with the leadership team to develop marketing strategies

and handle integration and execution of those strategies.

• Follow company processes and procedures.
• Honor our core values, mission, vision, and strategic objectives: See Attached

Requirements:

Bachelor's degree or equivalent work experience

Proven experience driving member, client or customer success initiatives

Excellent organizational and time management skills

Strong written and verbal communication skills

Proficient in Microsoft Office and Google Suite

Ability to maintain confidentiality and exercise discretion

Ability to multitask and prioritize effectively

We offer a dynamic and supportive work environment, competitive salary and benefits, and

opportunities for growth and development. If you are a highly organized, proactive, and professional

individual with a passion for supporting our Community, we encourage you to apply for this exciting

opportunity. We have a great team, excellent culture, and amazing members that we serve.