Director of Leisure Travel

About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
Hawks Cay Resort, an iconic destination resort in the Florida Keys, reopened in August 2018 following a $50 million renovation. A recipient of the prestigious AAA Four Diamond Award and a member of the Preferred Hotel Group Lifestyle Collection, this 60-acre, tropical destination boasts 177 guestrooms and 250 two- and three-bedroom villas, a full-service marina, six restaurants, saltwater lagoon, five swimming pools, kid and teen clubs and spa.
Overview
TITLE: DIRECTOR OF LEISURE
Description
Inspire travel specialists in the Luxury and Leisure segments to make Hawks Cay Resort, Duck Key, FL, Equinox Golf Resort & Spa, Manchester, VT and the Sanderling Resort, Duck NC the preferred choices for their Luxury and Leisure Traveler client base.
Responsible for booking business from retail travel agencies, TMC, wholesale travel agencies, tour operators, on-line travel agencies, and consortia market segments for three premier resorts. Grow Leisure and Luxury Transient market share with regular sales calls, sales trips, solicitation calls, client entertainment, FAM's, tradeshows, and actions identified to support exceeding revenue goals.
Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in guestroom and revenue.
Job Description

• Solicit new and existing accounts to meet and exceed solicitation goals through telephone prospecting, outside sales calls, ite inspections and written communication.
• Meet & Greet VIP clients of travel specialists
• Be and Active member in Luxury industry associations
• Strive to increase suite and upgrade room type sales
• Create and execute site visit ritual for Luxury Leisure Clients
• Maximize revenue by selling all facets of the hotel, both orally and in written form to current and potential clients.
• Handle account details so that all pertinent aspects of the customer relationship with the hotel is complete and documented. Coordinate various departments' participation in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Prepare information to meet with and entertain clients, as deemed appropriate by potential business from that account.
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in daily business review meeting, training and other sales-related meetings as required.
• Attend trade shows, community events and industry meetings as necessary to develop these markets.
• Gain knowledge of competition and key customers in these markets.
• Be self-motivated in the "work from home" environment.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
• Exceed pre-assigned revenue and solicitation goals in order to exceed budgeted segment requirements.

Qualifications

• Experience, skill, and knowledge
• Bachelor's degree preferred.
• Experience in the Leisure Sales hospitality industry.
• Experience in remote work environment.
• Deep relationships with the Luxury Leisure Travel community.
• 2-5 years of past sales experience in a hotel, TMC and/or consortia within the Luxury Leisure segment.
• Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, Delphi, Hotel Agency 360 and Cvent.
• Advanced knowledge of sales skills.
• Ability to analyze trends, develop, and execute appropriate action plans for one's own markets.
• Able to set priorities, plan, organize and delegate some tasks.
• Desire to participate as part of a team.
• Must be willing to pitch-in and be a team player.
• Professional image indicative of the luxury segment.
• Ability to work effectively under time constraints and deadlines.
• Possess our cover values of Teamwork, Respect, Integrity, Creativity, Excellence and Passion.

Work Environment
Home office working environment.