Director Of Human Resources

Company Overview: Based in Irving, Texas,PMG has over 30 years of experience in the retail and customer service sector. A holistic approach is taken to the overall business. Space is provided in which an individual can openly discuss one’s unique situation, needs, concerns, strengths and hopes.

Position: Reporting to the President & CEO, the Director of Human Resources will lead Human Resources practices and objectives that provide a high-performance culture emphasizing competence, confidence, compliance, accountability for quality, goal attainment, and the recruitment and ongoing development of a superior workforce. The successful candidate will assess and provide strategic HR guidance to leadership and will be the resident expert on HR for the organization. This position will be instrumental in the company’s aggressive growth plan.

Responsibilities:

· Design and implement strategic and tactical HR best practices across the organization and work closely with the management team in supporting the organization’s business objectives.

· Consult directly with upper management to identify employment needs and preferred qualifications; guide Operations through all Human Resources procedures and answer questions about policies.

· Ensure compliance with all legal requirements and mitigate risk. Provide counsel to management and other staff in handling complex or sensitive employee relations issues and recommend the appropriate course of action. Ensure smooth implementation of policies, procedures, and initiatives.

· Oversee performance management programs that drive accountability and link performance to rewards and recognition.

· Maintain accurate employee records including personal data, performance reviews, accrued benefits, wage and salary information. Work closely with accounting and operations to ensure pay and benefits administration and accuracy.

· Counsel and advise management and staff in handling difficult or sensitive employee relations issues; review cases of serious violations of company rules and policies regarding employee conduct; and recommend and implement actions appropriate for conflict resolution, including disciplinary action.

· Create, conduct, and manage employee and management training and development programs (HR programs, employment law, leadership, etc.); determine overall training needs.

· Develop, implement, and communicate internal and external strategies, tools, and resources to attract, select, and place new and talented individuals for the company; work with key personnel to develop company staffing and retention plans; train all levels of management who participate in the recruitment process.

· Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

· Maintain employment files, proper records retention, and ensure HIPAA compliance.

· Utilize existing company technology or evaluate and recommend technology solutions to automate and streamline HR processes to clients.

· Manage employee performance review process, making changes and enhancements necessary to support both the culture and strategic changes.

· Oversee the administration of all employee benefits; manage overall relationship with benefit providers, continuously analyzing benefit offerings and costs to market conditions; manage overall benefits/COBRA administration and processes.

· Analyze trends in compensation and benefits; assure timely processing of unemployment and workers compensation claims.

· Manage the termination process, including all termination decisions, termination meetings, exit interviews, etc…

· Update job descriptions as needed.

· Manage multiple payroll systems and multi- state entities

Qualifications:

· BA or BS degree in Human Resources, Business Management, or another related discipline; HR certification preferred.

· Minimum of seven to ten years of experience in employee relations, performance management, payroll, benefits and compensation, recruiting, staffing and selection, and organizational development/training. ACA experience is strongly encouraged.

· Ability to develop, implement, and communicate internal and external strategies, tools, and resources to attract, select, and recruit new individuals to the organization; excellent written skills.

· Strong employee relations background; at least three years of management experience, including leading, coaching, and development in an HR capacity.

· Superior interpersonal and communication skills to work effectively with extensive client base as well as employees on understanding and embracing HR policies and procedures.

· Strong organizational, time management, and customer service skills.

· Ability to interpret, explain and apply regulations, policies, and procedures; coach employees and management through complex emotional issues.

· Solid understanding of the application of HR processes to federal and state laws to limit client liability.

· Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.

· Strong analytical and problem-solving skills; demonstrated effective leadership skills.

· Proficiency of MS Office and related HRIS platforms.

· Ability to listen intently to employee’s concerns across all levels within the organization; counsel, advise, and persuade based on experience.

· Preferred experience in recruiting.