Director Of Human Resources

Reports to

General Manager

Job Summary

The Director of Human Resources will be responsible for the strategic oversight of all HR functions at KLECH, as well as oversee the HR leadership staff and ensure they are providing the highest quality guest service to our Team Members, vendors, and the Tribe. HR functions include recruiting, hiring, training, Team Member engagement and experience, policies and procedures, compensation, benefits administration, HRIS, employee relations, leave of absence programs, personnel files and records retention, unemployment administration, HR reporting, uniforms / wardrobe, compliance with internal policies as well as local and federal laws / regulations as they pertain to KLECH.

Essential Functions

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure delivery of the highest possible standards of guest service for the entire Human Resources department. Assist the General Manager in the implementation and continued performance of guest service standards throughout the property.
• Develop annual department budget and analysis of staffing needs. Ensure budget compliance throughout the year.
• Recruit, train, and manage, Human Resource leadership to ensure skill development. Support executives throughout the property by providing human resource advice, counsel and decisions.
• Implement and oversee recruitment and retention activities across the property. Propose programs to enhance recruitment and retention.
• Maintain exempt and non-exempt salary structure to promote equitable compensation. Analyze compensation in relation to region and industry on an ongoing basis, and advise the General Manager accordingly.
• Provide leadership and guidance for Worker's Compensation.
• Oversee strategic development and execution of training programs for both front line team members and leadership.
• Continuously strive for perfection in creating and maintaining a positive culture in which team members are able to thrive and provide the best possible guest service.
• Interpret, administer, and communicate personnel policies and procedures; act as liaison between team members and management on employee relations matters.
• Advise leadership in a strategic manner in relation to transfers and promotions within their departments, and throughout the organization. Ensure continuous evaluation and improvement of succession planning initiatives.
• Seek opportunities to streamline the licensing process.
• Oversee training and development programs in relation to HR functions and skills relating to hiring, terminations, discipline, evaluations, privacy, FMLA, workplace safety, harassment, discrimination, and any policy or procedure related items.
• Audit HR Data for accuracy and compliance.
• Remain up to date and ensure compliance with all Federal, state, and local laws and regulations. Address and adjust any and all departmental or company policies when deemed necessary.
• Create an environment that motivates HR Team Members to collaborate, learn, develop, and perform at their best.
• Provide continuous coaching and development to Team Members. Mentor and motivate direct reports to effectively and efficiently manage their current responsibilities, and to support and encourage professional career development, growth, and achievement of goals.
• Maintain and integrate effective communication amongst the HR team, as well amongst HR and all other departments and the Tribe.
• Ensure that staffing is scheduled appropriately and adjusted as needed. Minimize and/or eliminate the usage of overtime.
• Promote, develop, and maintain effective communication, interaction, and excellent relationships with all department leaders, which includes ensuring that the needs of outside departments and department leadership are identified and met efficiently and consistently.
• Perform all functions with the highest level of integrity.
• Observe and follow all safety procedures.
• Manage and maintain security of confidential information entrusted to position.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• Perform other related duties as assigned.

Minimum Requirements to Qualifications:

• Bachelor's degree in Business Administration or another related field, required.
• At least five (5) years of executive level experience (Director or above) in a high volume complex casino or tribal environment, required.
• At least ten (10) years experience in Human Resources, required.
• SPHR or equivalent certification, preferred.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Excellent knowledge of Human Resources principles, practices, and regulations.
• Thorough understanding of budgeting principles and practices.
• Ability to align organizational goals with strategic vision.
• Comprehensive understanding of workflow and approval processes, including approvals for staffing and compensation.
• Strong analytical abilities and problem-solving skills.
• Experience in social media recruiting.
• Demonstrated ability to anticipate issues, seek and present solutions, and maintain strict confidentiality of information.
• Ability to prioritize and monitor multiple tasks, and delegate assignments and responsibilities.
• Proven track record of creating positive organizational outcomes.
• Knowledge and proven track record of successful leadership and management techniques.
• Excellent communication skills, including written documents, and public speaking presentations.
• Must be technology and process-efficiency driven.
• Ability to work in a team or as an individual contributor, and complete work within the designated timeframes.
• Familiarity with a variety of HR and payroll management systems, such as Kronos.
• Good knowledge of Microsoft Office Suite
• Exceptional guest service skills.
• Excellent interpersonal skills with demonstrated patience and tact.
• Exceptional detail and follow-up skills.
• Ability to maintain professional appearance and demeanor.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.