Director of Fulfillment Operations (Site Director)

Job Description:
Who We Are:
At Cart.com, our mantra is "Be Brand Obsessed". Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com's mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.
Since our founding in 2020, Cart.com's one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love-getting their great products into the hands of amazing customers.
We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brand wagon and discover what Cart.com is all about.
Cart.com is building a community that is committed to living out these 6 core values:

• WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.
• WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
• WE DON'T GIVE UP: No one expected this to be easy. We are resilient- we dig in and keep going.
• WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.
• WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.
• WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

The Role:
The goal of the Director of Fulfillment Operations, Site Director is to be an onsite leader and direct leadership and team-members to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.
In this role, you will drive team execution of the defined operational plans, own fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.
What You'll Do:

• Manage yearly budget and own monthly P&L for assigned site
• Develop Operations Managers and Managers; Develop talent and site succession plans
• Own operational standardization and continuous improvement
• Develop and manage key client relationships at the operations level e.g.,
• Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time
• Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
• Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence
• Provide direction and support to direct reports.
• Coach to ensure career development, productivity and quality objectives are consistently achieved
• Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact
• Engage with broader team for support to site operations

Who You Are:

• Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid
• Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership
• High Financial Acumen
• Strong communication and presentation skills
• Sense of urgency to identify and rally teams to address issues
• Problem solving thought process Lean thinker, continuous improvement leader
• Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
• Organizational agility and good influencing skills

What You've Done:

• Minimum of 7+ years of progressive Operations experience
• Financial/Cost Management and ownership via budget building - $30-$75M in revenue scope
• 2+ years managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
• 2+ years of Wholesale Fulfillment Experience
• Experience leading culture improvements and/or transformation
• Experience in Lean and Continuous Improvement methodology
• Proactive, numbers driven and a anticipated planner
• Business, Leadership, Development experience

Nice to Haves:

• Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience
• Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).
• Success during traditional holiday 'peak' ecommerce
• Culture of improvement or transformation with continuous improvement experience.
• Bachelors Degree

Physical Demands & Working Conditions:

• Able to lift 25+ lbs

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
#LI-CS1
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.