Director Of Field Services

Come join our growing team here at Combi!

Summary: A high visibility and high impact position, the Director of Technical Services and Aftermarket Support is responsible for growing and leading profitable field service, technical support, training, and spare parts and accessories functions. The leader will develop and evolve strategies to strengthen the value provided to Combi’s customers and channel partners, developing, and implementing programs focused on further strengthening Combi’s position as a leading provider of packaging automation solutions.

Essential Functions: include the following. Other duties may be assigned.

Primary responsibilities include:

· Strategic leadership for after-sales spare parts and accessories operations. Create programs and policies which support industry leading OEE for Combi’s packaging solutions while simultaneously supporting ROI goals.

· Develop and continuously improve value-added services for customers, including but not limited to Preventive Maintenance, Predictive Maintenance, and Service Level Agreements.

· Provide leadership for Field Services, including, but limited to, developing comprehensive training, development, and career paths. Strategic leadership for field service policies and procedures, service delivery optimization and effectiveness, including developing measures and KPI’s.

· Provide leadership and vision for training programs and content development for internal teams, channel partners, and end users, including but not limited to technical training, product training, and maintenance training.

· Develop relationships with channel partners and create programs that leverage the strengths of Combi’s channel partners to further amplify Combi’s capability to provide world class support to end user customers.

· Act as the customer advocate at Combi with peer groups to improve upon Combi’s products and services to create more value for our customers.

Work Environment:

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit at a desk. Standing and walking to different departments will be required. The employee will need vision to see close, peripheral vision, depth perception and the ability to adjust focus, talk, hear and listen.

Position Type and Expected Hours of Work:

This is a full-time position, working Monday through Friday, 7:30 am to 4:00 pm.

Supervisory Responsibilities

As a leader, the successful person will:

· Recruit, interview, hire, train, coach and develop departmental staff.

· Establish measures, KPI’s, and OKR’s for all functions and manage and coach the teams for achieve goals.

· Provide constructive and frequent and timely coaching as well as providing more formal performance evaluations.

· Develop and manage department’s P&L and OKR’s.

Skills:

· Excellent verbal and written communication skills

· Excellent interpersonal and customer service skills

· Excellent organizational skills and attention to detail

· Strong analytical and problem-solving skills

· Strong leadership skills

· Proficient in Microsoft Office Suite

· Proficient in enterprise software: ERP, BI reporting tools.

Education and Experience

The ideal candidate will have:

· Five year’s directly related leadership experience in a technical manufacturing environment.

· Bachelor’s degree required in a technical field or Business degree with substantial technical experience.

· Demonstrated technical proficiency, strong planning skills, and good judgment.

· Inclination to “roll up sleeves” and lead collaboratively from the shop floor and field

· Proven ability to balance competing priorities in a complex manufacturing environment.

· Background in capital equipment industries, packaging equipment experience is a plus.

· Technical experience is a plus, experience with PLC’s, servo motion control, and robotics a strong plus.

Job Type: Full-time

Pay: $125,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• North Canton, OH 44720: Relocate before starting work (Required)

Work Location: In person