Director Of Events & Operations| Waterloo Convention Center

job expires 4/30/2024

• Assume management responsibility for all services and activities involved in the operations of the Waterloo Convention Center including, housekeeping, set-up services, grounds keeping, event coordination and management, event and audio-visual services, event fire and safety regulation compliance, ADA compliance, security, and overall high levels of client service and satisfaction.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
• Assure the highest quality service to all tenants by establishing goals and supervising managers.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the General Manager.
• Serve as Event Manager for assigned events.
• Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures.
• Establish, disseminate and monitor work performance and safety standards.
• Plan, direct, coordinate, and review the work plan for facility operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges.
• Effectively handle employee grievances.
• Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
• Prepare and administer departmental annual budget.
• Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary.
• Assist with management of Capital Improvement Program; including coordination with City of Waterloo, prioritization of projects, development of a multi-year plan, preparation of project specification and bid documents, managing projects through all phases, and prepare progress reports on a regular basis.
• Maintain cost records of work performed and prepare cost estimates as requested.
• Prepare invoices for services rendered that are to be used in event settlement.
• Develop and maintain accountings for labor, materials and utilities by event and cost category.
• Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction.
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.).
• Oversee the set-up of Events; coordinate facility related arrangements with service providers; direct and monitor the work of contractors, engineers, and architects on building projects.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Administer facility safety program, including chairing the Safety Committee, providing safety training to staff, document all safety related actions, and other associated items.
• Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits.
• Attend internal meetings representing the operations and events department and represents the facility at external meetings as deemed necessary.
• Communicate clearly and concisely in the English language, both orally and in writing.
• Prepare monthly progress reports; prepare and present staff reports and other related correspondence.
• Maintain knowledge of and ensure compliance with relevant federal, state and local regulations.
• Establish and maintain positive and effective working relationships with staff, contractors, facility users, and other stakeholders.
• Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days.
• Perform other duties as assigned by the General Manager.

• Minimum of 3 years of increasingly responsible experience in event management in an arena, stadium, Convention Center or other multi-purpose public assembly facility
• Supervisory experience required
• Bachelor’s degree or better from an accredited college or university
• Graduate of IAVM Public Assembly Facility Management School preferred
• Possession of, or ability to obtain a valid CPR certificate
• Possession of, or ability to obtain a valid state driver’s license
• Knowledge of customer service practices
• Knowledge of crowd control
• Ability to prepare, track, control and analyze budgets