Director Of E-Commerce

JOB SUMMARY:

Prisma offers a robust B2B storefront solution to clients. This solution provides customized print and order fulfillment services. The role of the E-Commerce Director is to provide strategy and oversee ongoing department operations. The manager will steer future development and ensure we provide best-in-class service and support.

KEY JOB RESPONSBILITIES

• Provide leadership to three teams and their daily operations:
  • Technology Account Managers (TAM)
  • Web-to-Print programming team (W2P)
  • Development Team
• Establish priorities and project management to ensure short and long-term commitments are completed on schedule:
  • Assess and determine priorities for development and point releases.
  • Oversee client onboarding experience
  • Manage migration of existing sites to new software versions
• Stay closely connected with Sales, Manufacturing and Accounting on integration points and successful internal workflow
  • Attend client meetings and provide SME support to outside departments
• Assess and provide recommendations and roadmap for future development:
  • Assess marketplace and identify features needed to service clients well.
  • Work with UX designers to add features that create positive client experience, site entry through checkout.
  • Review website performance and identify areas for improvement
  • Ensure website is fully optimized for different devices and platforms
• Establish and maintain QA processes for site launches and software releases.
• Take responsibility for the department’s financial performance. Review SOWs, hours and maintenance fees to make sure we are capturing and billing work performed.
• Recommend software, tools and training to keep the department at the forefront of the industry
  • Plan ongoing employee development and training

SCHEDULE

Monday – Friday, 8am to 5pm with overtime as needed.

EXPERIENCE

5 yrs experience in E-Commerce site management. Previous print/fulfillment systems experience desired.

EDUCATION

Bachelor’s degree or an equivalent combination of education and experience.

LANGUAGE SKILLS

Must have the ability to read, analyze and interpret technical procedures, government regulations and general trade periodicals. Also, you must have the ability to effectively communicate information and respond to questions from employees and management.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. The employee is required to sit, stand, kneel and crouch.

PERFORMANCE MEASUREMENTS

• Self-motivated with a proactive work style
• Perform all assigned duties in a timely manner
• Maintain expected quality standards
• Demonstrate good problem-solving skills
• Effective communication with employees and management
• Ability to interpret information quickly and react to emergency situations
• Cooperation and willingness to help others accomplish their objectives
• Possess and maintain a good attendance record