Director Of Donor Relations And Communications

ORGANIZATION STATEMENT

Boys Hope Girls Hope of New York (BHGHNY) is a non-profit, college preparatory urban boarding program that is committed to helping academically capable and motivated students reach their potential by providing them with a stable living environment, academic enrichment, and support services to ensure their success through high school and beyond. BHGHNY scholars are motivated young men and women who are demonstrated leaders and exhibit a genuine desire to succeed both in and out of the classroom. We partner with Bishop Loughlin Memorial High School located in Fort Greene, Brooklyn.

JOB SUMMARY

The Director of Donor Relations and Communications (DDRC) is a full time, live-off campus position, works closely with the Executive Director to plan, implement, and coordinate fundraising and Communications efforts that will encourage, maintain, and increase philanthropic support to meet the short-term and long-term needs of Boys Hope Girls Hope of New York.

The DDRC, in partnership with the Executive Director, will support in implementing, and coordinating an organization-wide comprehensive Donor Relations and stewardship system that appropriately and consistently promotes interaction with and recognition of Donors at all levels. In addition, the DDRC will help to create positive and mutually rewarding relations between BHGHNY and its donors by partnering the programming team and management of the Community Engagement Manager (CEM) to determine the best strategies for effective stewardship of Donors. She/he will maintain in coordination with the CEM, ongoing and active networking with internal and external constituencies, advise on the facilitation of recognition events and coordinate various activities towards creating gratifying gift experiences for all donors. Primary activities include personal contacts, reviewing grants, fundraising events, solicitation of corporate gifts, as well as donor acknowledgement and the management of Donor records. The Director of Donor Relations directly supervises the Community Engagement Manager.

EDUCATION/EXPERIENCE/CERTIFICATIONS (MINIMIMUM QUALIFICATIONS):

• Bachelor’s Degree required in nonprofit management, public administration, business management, or similar concentration preferred.

• 5 years’ experience in fundraising or constituent relations with an educational institution or non-profit.

• Management or supervisory experience preferred.

• Literacy in the Microsoft Office suite; history of learning new technology quickly.

• Experience with Salesforce or other similar development database software preferred.

• Experience with prospecting and conducting wealth screening with software such as iWave.

• Proven experience in producing marketing pieces, including web-based communications and social media.

KEY RESPONSIBILITIES:

Donor Relations:

· Serve as the first point of contact for the Development Department, triaging calls, emails, and inquiries and escalating them to the Executive Director as needed for follow-up.

· In partnership with the ED, execute high-quality Donor Relations by coordinating donor mailings (e.g., appeals) and producing high-quality written communications (e.g., follow-up correspondence, thank you letters, program updates, etc.).

· Assist ED in devising donor solicitation strategies including new fundraising campaigns and donor engagement opportunities.

· Develop, cultivate, and maintain a positive relationship with all donors including foundations, corporations, and Board Members.

· Oversee the grants program in coordination with the CEM, to include identifying, applying, and tracking all grants.

· Manage all pledge collection follow-up communications.

· In coordination with the ED, assist with the design, printing and distribution of marketing and communication materials for development efforts, including production of general content for the organization’s website and social media pages.

· Special Events:

o Serve as a primary point of contact on event communications to BHGHNY stakeholders, including invitations, sponsorship coordination, event questions, pledge follow up, acknowledgements and thank you letters.

o Assist ED in creating processes and streamlining event protocols.

o Assist with any day-of event tasks.

Database Management:

· Maintain database (Salesforce) ensuring all donor and prospect information is entered correctly and updated as needed.

· Learn and manage development database (Salesforce) to steward donors and prospects accurately and effectively.

· Oversee donor recognition process, ensuring that all contributions and gifts are appropriately tracked and acknowledged in a timely fashion.

· Develop protocol for all specialized gifts including honor/memorial, in-kind, restricted funds, etc. to ensure appropriate acknowledgement and stewardship.

· In collaboration with BHGH National and Business Manager, maintain digital platform and any necessary paper records of contributors and grants.

· Coordinate with Business Manager to monthly revenue reconciliations.

· Provide custom queries, reporting, data analysis, and mailing lists as needed, including regular reports and dashboards (campaign reports, quarterly reports, etc.) for the Development Department, Executive Leadership, and Board.

Communications:

· Oversee the development and implementation of a communication’s plans with cost-effective marketing and outreach strategies to communicate with a range of constituents through printed and electronic media and advertising.

· Oversee the production of press releases, publications, videos, collateral, social media content, and other printed materials, including annual reports.

· Oversee the management of the organization’s website, to include updates, online publications, and social media.

· Communicate and collaborate with a range of people and organizations to advance BHGHNY’s mission.

· Managing external communication strategies to build visibility and understanding of BHGHNY to increase awareness and enlist new supporters and advocates.

· Manage BHGHNY’s Microsoft Outlook inbox to include responding to messages, routing to appropriate recipients, and mailbox organization.

ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:

• Exceptional verbal, written, and interpersonal communication skills. Ability to effectively present information and respond clearly to inquiries from other staff members and scholars. Ability to draft reports and correspondence consistent with the duties of this job. Ability to interface effectively with scholars, staff, volunteers, stakeholders, donors, and community members.

• Strong reasoning skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Knowledgeable in Microsoft Office suite programs

• Comfort working in a fast-paced, dynamic environment.

• Demonstrated success developing school programs and school culture.

• A “whatever it takes” mentality and willingness to adapt and problem solve for concrete outcomes.

• Zest, grit, hope, love, social intelligence, gratitude, and a sense of humor

• Articulate, professional demeanor with strong self-confidence and initiative.

• Ability to handle conflict professionally and productively.

• Commitment to BHGHNYs mission and vision of preparing students for life after high school and for being men and women for others.

• Schedule flexibility is a must as the position will entail some later evening and weekend hours as well as local and regional travel.

WORK ENVIRONMENT:

This position is in a residential home and includes serving the program's scholars and advancing its mission. The position requires annual participation in continuing education, satisfied through in-house programs offered by Boys Hope Girls Hope or third-party providers. The position will have at least an annual performance evaluation. While working within a home team schedule, staff will be required to be flexible regarding the 24-hour, seven days a week needs of the Boys Hope Girls Hope scholars.

Job Type: Full-time

Pay: $100,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Fundraising: 5 years (Required)

Work Location: In person