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SalaryYear Round Director of Customer Care
LINX-USA, Corp., a Massachusetts leader in the summer day camp industry and the parent company of LINX Camps and NEOC (New England Outdoor Camps), was built on the belief of exceeding customer expectations, 100% of the time.
LINX-USA, Corp., a Massachusetts leader in the summer day camp industry and the parent company of LINX Camps and NEOC (New England Outdoor Camps), was built on the belief of exceeding customer expectations, 100% of the time.
We are looking for an enthusiastic and self-motivated professional to be our next Director of Customer Care and lead the Customer Care Team. Our Customer Care Team is dedicated to helping our camp families find the right camps, managing family accounts, communicating with customers, assisting with processing and filing of paperwork, and providing invaluable insight and feedback for shaping the company’s future. This is a year round position with a full time commitment during the camp season from May through September and hour flexibility, including around school vacations and half-days, during the off season from October through April. Free camp tuition is an available benefit.
Our next Customer Care Manager will work in a highly visible, customer-facing role and be responsible for:
- Delivering outstanding service and problem resolution to ensure our organization is adhering to the high service levels expected by our customers.
- Managing a team that responds to questions from customers, resolves their issues, acknowledges their feedback and provides outstanding service.
- Training new and seasonal office staff members in using our proprietary software system and providing customer service in the LINX way.
- Knowing about all available services and being able to effectively market and sell all services.
- Anticipating customer needs.
- Acting as a liaison between camp families and team members.
- Collaborating with all departments and leaders to identify new opportunities for growth and improvement.
- Assisting with development of new programs and camps.
- Working with marketing team to enhance communication among customers and all departments.
- Supporting all company departments with administrative support as assigned.
- Maintaining a positive work environment.
Minimum Qualifications:
- 5+ years experience in a customer service role professionally managing customer relationships to ensure consistently high satisfaction levels.
- 3+ years in a role managing customer service team members.
- Prior professional experience working with children or in a child centric industry is a plus.
- Exceptional oral and written communication skills required to document and communicate with company teams, camp families and external resources.
- Organized and productive work style that allows you to shift gears quickly while staying focused on multiple tasks and maintaining attention to detail.
- Effective and positive leader who is comfortable delivering and receiving feedback.
- Known to thrive in fast-paced environment and and in high pressure situations.
- Computer proficiency and strong working knowledge of Google Docs/Sheets.
- Eager and able to learn at a rapid pace. Ability to perform comfortably in a fast-paced, high-intensity deadline-oriented work environment.
TO APPLY:
Reply to this post with your resume and a cover letter outlining what sets you apart from the competition. Your cover letter should include examples of times you have demonstrated outstanding customer service. IN ADDITION, TO BE CONSIDERED PLEASE COMPLETE OUR ONLINE APPLICATION which you can find on our website (https://www.linx-usa.com/career_lp)
Compensation:
- Competitive compensation of $65,000+ reflecting the child focused and camp industries is offered based on candidates qualifications.
- Free camp tuition, a significant value, is available for children of this full-time position.
About LINX Camps:
Our mission is to provide the best day camp experience for each member of every family and we hire counselors who are eager to help us be the best! Under the guise of a traditional day camp, LINX Camps is alive with innovation and creativity. Our general camps support the growth of our youngest campers. Our specialty camps — Spy, Ninja Warrior, DIY, Dance Battles, Broadway Theater, and All-Star Sports are just a few examples — build character and shape the passions of our older campers. Each week is packed with rituals, traditions, sing-alongs, and spirit competitions which are big reasons why campers (and counselors) eagerly return each year.
