Director Learning Consulting, Visa University

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

We are seeking a seasoned Learning Design Leader to establish and lead a learning strategy consulting practice within Visa University. This pivotal leadership role involves developing models and frameworks through a human-centered design approach. The aim is to assist our clients in identifying their learning requirements and aid Visa University in establishing a comprehensive and agile framework for customizing existing learning content to meet specific client needs. This model will cater to large clients requiring a large-scale approach to educating their employees on skills and abilities related to the payments industry.

The successful candidate will have a strong background in learning design strategy, with a proven track record in creating and implementing effective learning programs. They will be adept at using a human-centered design approach to develop innovative learning strategies that align with client needs. The candidate will be capable of customizing content and experiences to better educate a broad range of client employees. Strategic thinking and strong leadership skills are essential as the candidate will be instrumental in creating the vision a new Learning Consulting practice. A willingness to think creatively and establish this new product offering is a must. The ability to work collaboratively with clients, VCA colleagues learning consultants, account executives and other teams at Visa to drive the best outcomes is crucial.

Key Responsibilities:

• Establish, lead, and manage the Learning Consulting Practice, creating and implementing strategic plans, processes, frameworks, models, templates, and documentation that align with Visa Consulting and Analytics' and Visa University's vision.
• Apply human-centered design principles to create customized training programs that support professional development and build capabilities across the company in a timely and cost-effective manner. Manage and coordinate the facilitation of client consulting engagements.
• Develop and execute a model for content solution customization, ensuring it is adaptable and scalable to meet the diverse needs of our clients.
• Build rapport, trust, and credibility with clients, VCA colleagues learning consultants, account executives and other teams at Visa to ensure strong and productive relationships.
• Define and implement a systematic, human-centered approach for client needs analysis, solution identification, and design, focused on both the client and learner, and tailored to specific roles.
• Define scalable and repeatable evaluation approach that clients can employ to assess the effectiveness of learning solutions based on stakeholder business drivers and key performance indicators (KPIs) to gauge the impact and effectiveness of training programs.
• Participate in tasks related to budget use and management, particularly related to vendors that may be required for project support and required systems.
• Work with regional learning consultants and account executives to establish an understanding of learning needs analysis product offerings and enable them to describe related benefits to potentials clients. Join client discussions related to qualified leads.
• Collaborate with curriculum teams to devise an approach to creating content and processes that better enable Visa University to offer customized solutions as part of large-scale opportunities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor's Degree in Instructional Design, Education or related field.
• You have 10 years of experience in a learning or training role, with at least 5 years in a leadership role.
• You have significant experience conducting learning needs analysis or job-task analysis.
• You have solid experience in establishing models related to learning needs analysis.
• Prior experience in human-centered design.
• You demonstrate strong business acumen and experience in building business practices. Excellent communication and presentation skills.
• Master's degree in Instructional Design, Education or related field with 10 or more years of experience.
• You have a proven track record of developing successful training programs.
• You have prior experience in measuring the effectiveness of training programs.
• Prior experience in the payments industry is preferred.
• Certification in human-centered design.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 146,900.00 to 191,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.