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Form of work
SalaryWith a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
The ideal candidate will have a sharp business mind, familiarity with IT Operations, and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation.
To be successful in this role, the employee must combine
- a strong relationship management/customer service background
- a strong Product, Project, or Program Management background
- a meaningful understanding of the core IT services gained through hands-on experience
- a balanced strategic and pragmatic approach to problem-solving
- a track record of experience managing programs such as global end user upgrades, migrations, chat implementations, service desk, or ITIL improvement efforts
Responsibilities and Objectives of this role
- Partner with senior executives to envision, strategize, develop, and maintain services roadmap
- Strategize, implement, and maintain program initiatives that align to organizational objectives
- Perform research, validation, and whitespace analysis to identify new opportunities for existing and new features, functionality, or services
- Understand and develop business cases, including cost/benefit estimates, trends, competitive and risk analysis, service industry best practices, and product initiative timelines
- Build and maintain relationships with business sponsors, understanding their goals and motivations, and shaping the technology roadmap to meet these business objectives
- Plan and prioritize services, features, and requirements from conceptual stages through product life cycles
- Develop program intake and assessment protocols for evaluation and improvement
- Collaborate with IT engineering and operations teams to ensure consistent execution of plans
- Oversee multiple project teams. Identify risks and opportunities across multiple projects
- Work closely with initiative sponsor, cross-functional teams, and assigned IT managers to develop the scope, deliverables, required resources, work plan, budget, and timing
- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
- Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
Education and Experience
- 10+ years of experience working in IT organizations
- 10+ years of hands-on experience with product, project, or portfolio & Program Management
- 5 or more years of experience in an upper-management role
- Exceptional skills in leadership, time management, facilitation, and organization
- Experience in managing stakeholders
- Outstanding knowledge of IT service management and change management principles
- Ability to make decisions in a fast-paced, deadline-driven, and rapidly changing environment
- Broad understanding of usability and user experience best practices
- Experience delivering enterprise class software products to a global audience
- Strong diplomatic and consensus building skills
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our
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