Director, Internal Audit Quality Assurance Improvement Program (Qaip)

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Under the direction of and reporting to the VP - Internal Audit, the Internal Audit Quality Assurance Improvement Program (QAIP) Technical Lead will be a key contributor to the Audit Professional Practices & Quality Assurance (APQ) function within Internal Audit.  The APQ team is responsible for managing the IA function's methodology, tools & technology, Quality Assurance and Improvement Program (QAIP), budget, headcount, training, board reporting, engagement with external auditors, co-sourced service providers and regulators and other operational aspects of Internal Audit. The Technical Lead will primarily be responsible for helping lead the department's Quality Assurance program to ensure audit activities adhere to internal policies and procedures, and the Institute of Internal Audit (IIA) Standards, and challenging the content of technology-focused Internal Audit deliverables. The position is also responsible for developing reporting and communication platforms to provide QA review results and recommendations that drive continuous improvement. Assisting the Internal Audit VP, the candidate will be responsible for proactively benchmarking our IA activities against leading practices and driving enhancements within IA.

The position requires strong knowledge of technology concepts/systems (e.g., cyber security, system architecture, application processes, physical and logical security, system acquisition and development, system and network infrastructure, change management, computer operations, etc.), auditing practices and IIA Quality Assurance and Improvement Program requirements, including demonstrated proficiency in managing, developing and / or overseeing Quality Assurance activities. Additionally, this position requires high degree of flexibility in a dynamic environment to assist in other IA operations that may include audit methodology and operations support, Audit Committee meeting materials preparation, handling regulatory requests, and special projects as assigned.  

The individual must have excellent leadership and interpersonal skills with the ability to effectively interact, influence and effect changes across Internal Audit at varying levels of management. This position requires strong written communication and project management skills. Experience in a highly regulated environment is preferred.    

• Perform Quality Assurance reviews of audit reports and corresponding issues memo, and audit engagement files to assess adherence with internal policies and procedures contained within the Internal Audit Manual. Provide constructive feedback to reinforce audit execution practices and procedures, and develop specific training needs based on review results.
• Perform formal periodic self-assessment review of Internal Audit activities and communicate thematic trends including recommendations for improvement, using succinct and impactful presentations.  
• Manage internal Quality Assurance reviews through a risk-based selection approach of audit files and other audit-related documentation. Exercise judgment to ensure review targets are met and adjust targets as appropriate to align with department goals / needs.  
• Assist the QA Director and Internal Audit VP in maintaining, assessing and refining the overall Internal Audit Quality Assurance and Improvement program focused on optimizing the effectiveness of audit activities by performing quality reviews and driving improvements. 
• Assist with External Quality and Assessment Reviews including participation in the selection of independent review firm, preparation, and implementation of recommendations.   
• Maintain and refresh the Quality Assurance review schedule that is coordinated with the audit execution cycle including regulatory examination dates, ensuring clear communication across teams and audit leadership.   
• Maintain and refresh Quality Assurance checklists that support the audit execution methodology to ensure adequate assessment against internal policies and procedures. 
• Assist with policy and methodology-related initiatives through partnership and collaboration across the Internal Audit department.  
• Assist in managing and reporting key performance indicators. Proactive at identifying and developing additional performance measures and using technology (e.g., Tableau) to enable efficient reporting to the audit team.  
• Assist in the preparation of communications for various internal constituents, as well as the Corporate Risk Committee, the Audit and Risk Committee of the Board of Directors, and external stakeholders (e.g., include regulatory examiners). 
• Support in maintaining the audit methodology, refreshing policies and procedures manual, and preparing department bulletins communicating changes to Internal Audit standards and/or practices.
• Support in recruiting, new staff orientation, training, and other staff development activities.
• Participate in select departmental initiatives focused on increasing efficiency, effectiveness of audit processes, people development and training, and audit tools enhancement / innovation in support of the Internal Audit Strategic Plan.    

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications:
12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
10+ years of relevant business experience preferably with a large financial institution, or Big 4 assurance/Internal Audit experience.
Bachelor's degree preferably in Business, Finance, or Information Technology.
Expert knowledge of the professional practice of Internal Auditing, ideally demonstrated by achievement of a relevant professional certification (e.g., CISA, CIA, CISSP, CISM, CPA etc.)
Significant knowledge related to IIA Standards including Quality Assurance Improvement requirements, and risk frameworks such as COSO.
The individual must have strong managerial and interpersonal skills in order to effectively and efficiently collaborate across teams. Highly articulate and influential written and verbal communication skills.
Strong analytical, organizational and presentation skills.
Excellent oral and written communication, interpersonal and presentation skills, including outstanding ability to summarize complex audit results and issues for succinct and impactful presentations for a wide range of internal and external executive constituents.
Comfortable with rapidly changing environment and reprioritization of tasks, and in handling multiple assignments.
Internal audit experience in a highly regulated industry, preferably with a large financial institution or consulting firm experience
Knowledge in using tools such as TeamMate, Tableau, Power BI highly preferred.
Ability to maintain attention to detail, prioritize work and handle multiple assignments in a fast-paced environment.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 146,900.00 to 191,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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