Director, Insights & Enablement Chief Of Staff

Director, Insights & Enablement Chief of Staff Job Description Summary
The Data & Services (D&S) team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
This Chief of Staff (CoS) position supports the EVP, Insights and Enablement, who leads an agile organization focused on supporting D&S to make better, faster decisions, using data, analytics, and technology to improve and scale measurement, reporting, and business processes. In this newly created role, you will have the opportunity to contribute immediately through meaningful and high impact work in an environment that emphasizes both team collaboration and individual development.

• Are you passionate about talent and business strategies?
• Can you toggle between strategic and tactical views?
• Do you have a collaborative working style and strong sense of ownership?
• Can you create alignment with stakeholders to drive action?
• Are you tenacious and driven by creating clear value?
• Are you motivated to create a positive, productive culture?

Role
Main responsibilities include:

• Enable strategic initiatives and achievement of objectives. Lead taskforces, special projects, content creation, and the team’s dynamic response across a diverse set of topics.
• Be the central point of contact for enabling D&S Program teams by managing objective setting and measurement, designing, and driving change management, and facilitating continuous improvement.
• Manage D&S product hierarchy and Mastercard Catalog data quality as a key reviewer of new product creation and sunsetting.
• Collaborate across business units at Mastercard to both articulate the needs for success in D&S, and to create synergies as it relates to the Insights & Enablement team.
• Contribute to and lead the development of Executive-level presentations.
• Drive effective team organization and communication. Organize leadership meetings, all-hands calls, and internal communications. Drive a positive and productive culture. Overall point person for communications.
• Nimbly respond to what the business needs. Execute on urgent needs, be a sounding board for team members, serve as a connection point for incoming and outgoing team requests.
• Create and manage project trackers for the leadership team including tracking, timelines, milestones, and reporting status of projects.
• Cross-collaboration with D&S CoS team to plan executive events, annual executive travel, key team events, townhalls, and other initiatives and programs.

All About You

• Entrepreneurial mindset: eager to learn about new topics and apply business acumen to drive value for D&S.
• Ability to adopt a broad perspective and link business strategies to specific initiatives.
• Top notch communication skills whereby you can lead and prepare professional-looking presentations with strong story line.
• Ability to manage multiple deliverables in a time sensitive environment.
• Strong relationship skills and ability to build alignment among key stakeholders.
• Self-starter and high level of accountability, and able to solve ambiguous/ open ended business challenges.
• Strong work ethic with a will-to-win and demonstrated personal excellence.
• Proven track record of managing successful projects.
• Exceptional MS Excel, PowerPoint skills.
• Experience within D&S is preferred

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.