Director, Hris

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

POSITION SUMMARY

The primary focus of the Director, HR Information Systems (HRIS) is to provide continuous functional, technical, and strategic leadership in the development, implementation, refinement, support, and coordination of enterprise-wide Human Resources software. These systems ensure HR business and operational effectiveness. This position is hands-on and requires strong knowledge of Human Resources Information Systems (HRIS), Workday HCM and experience with ATS, timekeeping and learning management software. This role serves as the organization leader and as a technical point-of-contact ensuring data integrity, strategic system upgrades and changes, operational effectiveness and analyzing data flows for process improvement opportunities.

KEY RESPONSIBILITIES

• Evaluates, analyzes, designs, and maintains the company Human Resources Information Systems (HRIS), Workday.
• Assists in identifying new HR needs and the software products.
• Provide support for all HR applications and systems (HCM, ATS, LMS, performance management, onboarding software).
• Responsible for driving innovation and process improvement to support long-term human resources business priorities and strategies.
• Oversee HR related technology projects and work collaboratively with all functional areas of HR and IT to create solutions that address current and future needs.
• Provide monthly metrics for HR functional departments, with ability to create ad-hoc reporting.
• Identify areas for improvement in both the processes and systems; continuously research new system functionality/trends and HR best practices.
• Document standard processes/procedures; create user guides and checklists for functional practitioners.
• Participate in the testing and implementation of all system upgrades and rollout of new features; coordinate all user testing and parallel run activities.
• Serve as help desk for HRIS requests (detect, troubleshoot and resolve issues).
• Provide technical support and serve as a subject matter expert to educate system end users on how to navigate and use the system, as needed.
• Develop and maintain process documentation.
• Train new system users as well as develop user procedures, job aids, guidelines and documentation.

REQUIREMENTS

• Bachelor’s degree in related discipline (e.g., Information Systems, Human Resources, or Business) is strongly preferred, or commensurate HRIS work experience.
• 7-10 years of relevant experience in Human Resources, or an HRIS analyst role or in a similar/equivalent position
• Progressive and proven HRIS experience, leading teams through analysis, design, and administration of projects
• Knowledge of Workday HCM required; experience with applicant tracking, timekeeping and learnings systems preferred.
• Excellent communication skills are keys for this role, as this role frequently interacts with Senior and Executive Management as well as our field HR teams.
• Strong customer service orientation and ability to maintain a professional, friendly demeanor.
• Solution oriented.
• Solid business acumen.
• Excellent analytical skills and the ability to collect and analyze data and present findings.
• Critical thinking skills and being able to work independently.
• Strong organizational skills and attention to detail.
• Ability to maintain strict confidentiality.
• Solid ability in identifying and resolving problems in a timely, effective manner.
• Insurance industry experience an asset.
• Experience with change management a plus.
• Ability to travel (10%)

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.