Adentro is a San Francisco-based company backed by the biggest names in Silicon Valley. Our teams enjoy a remote first and highly flexible work culture.
Summary:
A successful candidate will be a self-starter, have a rich history of owning issues and, assisting with continual improvement initiatives pertaining to complex software systems. They also bring to the table strong organizational skills and a thirst for knowledge.
What You'll Do:
- Establish strategic direction and goals for Hardware Operations, including growth management, cost, quality, delivery, and fulfillment
- Inventory Management: Forecast demand and manage inventory costs and availability
- Own relationships with distribution and manufacturer partners to maintain supply chain (Shipmonk, OpenMesh, Meraki, Boomtown, UPS, Fedex)
- Ensure and optimize timely, cost effective delivery of hardware to customer
- Manage logistics lifecycle of hardware (Purchasing, Fulfillment, Shipment, Return, Reverse Logistics, etc.)
- Manage network infrastructure lifecycle including commissioning, firmware, hardware upgrades and decommissioning
- Architect wireless technical solutions to meet the customers’ business requirements
- Project management of enterprise network and hardware integration design and implementation
- Manage Professional Services vendor and process (installs, site surveys, integrations, etc)
- Manage technical onboarding program, support, and experience
- Ensure network and hardware customer service level agreements are met
- Develop and lead technical enablement training and onboarding program (e.g. help center articles)
- Identify, recommend and implement changes to improve productivity and reduce cost related to functional areas
- Maintain network and Hardware Operations documentation, including configuration data, change requests, installation procedures, diagrams, and test plans
- Support Sales and Customer Success teams in pre/post sales lifecycle
- You will support the work of our engineering teams in monitoring and troubleshooting network operations.
What You Have:
- Must be a forward thinker in bringing best practices to WiFi network implementations
- A minimum of 5 years’ experience managing enterprise grade WiFi network operations
- Bachelor's degree in computer science or equivalent experience
- Advanced IT networking certification
- Experience with industry leading WiFi network equipment: Cisco Meraki, Aruba,
- Ruckus, OpenMesh, etc.
- Excellent oral and written communication skills for technical and non-technical audiences
- Must possess interpersonal, analytical, organizational skills and great attention to detail in planning and documentation
- Must be able to prioritize tasks and work well under pressure, self-motivated and service-focused
- Ability to travel 10% or more of the time
Our Values:
- Be Committed: Work hard, Own the problem, Learn
- Create Trust: Do what you say, Create trust with our Clients and Colleagues
- Be Bold: Experiment, Speak up, Hope is not a plan
- Deliver High Performance: Prepare, Commit, Deliver
Perks and Benefits:
- 100% Remote work
- Laptop and other equipment fundamentals (monitor, keyboard, and mouse if you need it!)
- Flexible Vacation Policy
- Excellent benefits package
- Education and career development support
- Stock options
Please review our CCPA policies here.
Adentro is an E-Verify participant
#LI-Remote