Director - Field Operations Optimization (Job Number: 887)

We are seeking a Director of Field Operations Optimizationto join our federal team to lead business growth, centralization, and operational excellence efforts for our Field Operations teams across various locations. The position will be based virtually with travel up to 50%.

This position will have oversight and responsibility for ensuring centralized operational capabilities to improve efficiency, best practice development, and process and talent optimization. With a high focus on both talent development and continuous improvement, the Director of Field Operations Optimization will support business growth through operational capability and best practice development, centralized operation execution, and process standardization. This position will drive improvement through collaboration and dedicated development of their team and Field Operations. The Director of Field Operations Optimization is a leader who creates a positive, collaborative, and constructive environment, and who develops a culture that is passionate about our purpose and maximizes employee engagement.

At Johnson Controls, we support our nation’s most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.

Benefits: Eligible for benefits on first day of employment
Travel Required: 25%-50%

As the Director of Field Operations Optimization, you will be responsible for:

• Managing the department’s centralized business operational delivery efforts through a collaborative partnership with various functional leaders. Remain apprised of the business strategies related to the department’s projects, a functional understanding of Field Operations. Reports out on trends and operational variances to senior leaders
• Lead and resolve high profile customer project issues through on-site presence, engagement, and relationship building
• Deliver efficient, effective, repeatable, and reliable operational support activities
• Provide the framework, coaching, and support to promote and embed an Operational Excellence (OE) culture of sustainable Continuous Improvement (CI). Assist with deployment of formal and hands-on training and facilitating of OE related philosophies and CI processes
• Train and develop Field Operations employees while maintaining adherence to state, federal, and contract obligations
• Work closely with Operations Regional Managers and their teams along with external government customers to resolve issues
• Monitor workflow to ensure the highest levels of efficiency, adherence to quality standards and that department standards and goals are achieved through tracking of operational KPIs
• Establish new processes and procedures, lead training of operations team members to meet contract obligations and building a pipeline of field employees, establish departmental success metrics and monitor
• Engage in managing complex projects that involve working with operations leaders to improve contract performance and/or customer satisfaction
• Ensure JCFS meets regulatory and organization standards. Projects are usually broader and focused on long-term operational issues. Contributes to strategic projects/initiatives for the function
• Recruit, direct, motivate, and develop staff maximizing their individual contribution, professional growth, and their ability to function effectively with their colleagues as a team

Required Qualifications:

• 10+ years of progressive operations leadership and/or program management experience over Field Operations teams and/or related support teams (engineering, document control, quality, project development, etc)
• 5+ years of direct people management experience
• Excellent initiative and interpersonal communications skills
• Demonstrated ability to influence internal and external processes
• The ability to obtain and maintain a Department of Defense Secret level security clearance

Preferred Qualifications:

• Experience working with Facility Related Control Systems (FRCS) projects
• Experience in Federal Government business flow and contracting practices. This would encompass all facets of the delivery process from a DoD agency level to project close-out; DoD Agency Management, Program Management, Sources Sought, Contracting Vehicles, Joint-Ventures, Project Development, Govt. Contracting, FARs/DFARs, Sales, Project Execution, Safety, Quality, etc.

Preferred Education:

• Master's degree in Business, Engineering or related field

Who We Are

At Johnson Controls (NYSE:JCI), we are One Team working collaboratively to create purposeful solutions that make a difference in the world. We are a Fortune 500 company with more than 100,000 employees worldwide offering the world`s largest portfolio of building technology products, solutions and services. As a member of our Federal Systems team, your work matters. We value and recognize your contributions and want to help you succeed. We invest in our employees, provide opportunities for growth and advancement, and foster a culture of inclusion and respect.

To learn more about who we are and what we do, please check out our Take a Journey video.

Recently, Johnson Controls has been recognized by several organizations for leadership in Environment, Sustainability and Governance, as well as innovations in smart building platforms:

• Named to FORTUNE’s “Most Admired Companies” List
• Corporate Knights Global 100 Most Sustainable Corporations in the World
• Identified as a Sustainalytics Top-Rated ESG Performer for managing material ESG issues
  
• Ranked 67 on the Drucker Institute’s list of best-managed companies in America
• Named Chairman and CEO George Oliver IoT CEO of the Year for 2022

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

Division: JCFS (Johnson Controls Federal Systems)

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