Director - Facilities Management & Support Services - Miami Branch

CompanyFederal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

Summary:

You will direct the Facilities Management, general/Support Services, and information technology functions of a highly complex and secure facility, to include oversight of daily activities related to facilities planning/management, cross-functional financial management, budget planning and expense management, business continuity planning and risk mitigation, food services, tenant/leasing management, housekeeping, event management, grounds keeping, mail handling, equipment inventory management, fleet procurement and maintenance, contract negotiations and policy/procedure development. In the Miami Branch Office, may serve as the duty officer (acting Branch Manager) in the absence of the Branch Manager or other Branch officers, during both routine absences and during business continuity situations.  In addition to office level responsibilities, serve as a representative of the District Facilities Function Office with District leadership and oversight responsibilities for other support and overhead functions, such as purchasing, contracts, and Food Services.  Support national critical infrastructure functions as part of the Federal Reserve’s payment systems processing support structure. You will report to the AVP, Operations & Administrative Services - Miami Branch

Location: Miami Branch

Schedule: Must be onsite Monday through Friday during regular business hours, with the understanding that the building is operational 24/7.

Key Responsibilities:

• Direct the operations of Facilities Management, Support Services, information technology, and food services functions. Develop long term strategic plans and related objectives, as well as performance standards/metrics and standard operating procedures for functional area(s). Establish and ensure compliance with performance/control standards and procedures for both in-house and contracted services, and measures and monitors progress to ensure functional operational targets are met. Plan operational improvements and business process strategies to enhance local and District functional area(s) performance. Resolve operational problems and take corrective action to ensure effective department performance. Serve as a representative of the Facilities Function Office with District leadership and oversight responsibilities for a defined area of expertise.

• Support national critical infrastructure functions as part of the Federal Reserve’s payment systems processing support structure.

• Recruit, select, develop, and manage department staff to maximize operational effectiveness.  Develop, approve, and implement salary compensation programs to include annual approach to merit increases and payment of variable pay.    

• Direct daily operation of the Facilities function to include building maintenance operations, housekeeping, purchasing and contracting, event management and catering, cafeteria services, vehicle fleet management and mail operations.

• Develop, approve, and provide oversight to multi-million dollar annual operating budgets (5 year forecast) and long-term plans and forecasts for major capital renovation projects (5-10 years) for building and operating equipment, in addition to large capital project budgets that fluctuate annually based on infrastructure and building renovation needs. Approve actions plans and expenditures to meet operational goals/objectives.

• Ensure compliance with OSHA, state and local building codes. Serve as the Bank’s interface with suppliers, architects, interior designers, consultants, construction and other contractors and vendors. Direct and oversee all leasing activities, including coordination with outside real estate brokers, legal staff and senior functional management on tenant selection, lease contract negotiations, due diligence evaluation of potential tenants, and ensuring compliance with District leasing guidelines. Oversee the leasing cost justification analysis process, develop budgets and project plans for tenant capital improvements and build-out activities and oversee all tenant relations and activities.

• Oversee and/or support local business continuity and resiliency efforts to ensure operations are well positioned for quick recovery from disaster and/or contingency events and risks are assessed and effectively mitigated. Develop, approve, and maintain crisis contingency procedures and construct and facilitate routine exercises designed to test contingency readiness levels while ensuring ongoing compliance with the Business Continuity policies. Serve as a business continuity site leader during emergency situations.

• Provide innovative and knowledgeable support to local Bank management. Direct and/or participate in various initiatives and projects both functional and cross functional at the local and company level. Coordinate implementation of policy and procedure changes and solve complex operations or administrative problems. Draft reports and correspondence, conduct studies and/or develop plans as required. Represent the Bank on various local or company-wide task forces and committees, make presentations and participate in public relations or other outside activities which may require travel.

• Through management staff, manage in-house cafeteria or outsourced food services operations for Bank and tenant staff. Confer with local Bank management on special event catering and meeting room coordination for Board of Director and other formal meetings/events for internal/external groups and tenants and execute delivery of requested services in event management capacity. Ensure compliance with state public restaurant health codes.

• Direct daily IT support function for local and remote work arrangement staff and ensure compliance with information security (ISM) guidelines and other IT related governing procedures. Maintain current knowledge of local and District automation systems and products to provide guidance on automation, information security and access control issues. Consult with local and senior functional area management on IT equipment and technical needs and make recommendations. Consult and coordinate with Atlanta Automation Operations on technical projects and issues impacting local operations.

• In the Miami Branch Offices, may serve as the duty officer (acting Branch Manager) in the absence of the Branch Manager or other Branch officers, during both routine absences and during business continuity situations (requires knowledge of the Cash and Law Enforcement business functions).

Education: Bachelor's Degree or 4 years equivalent experience; Bachelor's Degree preferred

Experience: Experience: Five to eight years preferred in leadership roles that encompass building maintenance, operations, customer service, vendor relationships and business continuity.

KnowledgeAreas:                                                                                                   

• Facilities and Business Management

• Business Continuity

•                      ·     

• Budget and Capital Planning                                            

• Project Management, Leasing

• Purchasing and Contracting·                           

Technical Skills:

• Strong Interpersonal and Communication Skills

• Negotiation Skills

• Basic to Moderate Mechanical, Engineering, Plumbing Knowledge

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job Category

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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