Director, Enterprise Pmo & Process Improvement

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

What You Will Be Doing:

Under limited supervision, the Director of the Enterprise Project Management Office (PMO) and Performance Improvement is responsible for providing end-to-end enterprise-wide project management leadership, and direct management/oversight of large and/or complex projects in a manner that supports current and future organizational strategies and objectives. They are also responsible for building a culture of Process Improvement to enhance efficiency and reduce waste. Work is highly varied and complex and requires a high degree of discretion and independent judgment.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

• Leads the identification and prioritization of organization-wide projects.
• Serves as chair of the project portfolio and oversite committee.
• Aligns projects and Process Improvements efforts with health plan strategies and priorities.
• Develops comprehensive dashboards for all project activities plan wide.
• Leads the coordination of project activities and resources across the organization in a manner that maximizes efficiency and minimizes conflicts.
• Builds Process Improvement tools training and methods for enterprise use.
• Ensures all projects enterprise wide are managed using the same tools and processes.
• Develops (or oversees project plans and associated documents and ensures their dissemination and understanding among stakeholders.
• Proactively manages (or oversees) project scope, budget, timelines, deliverables, dependencies, and critical path items, taking timely and effective action as required.
• Identifies, secures, and continually assesses required project resources, negotiating with all departments as needed.
• Identifies, secures, and manages required third party consultants and vendors.
• Provides proactive guidance to project teams (i.e., “Delegated” projects) outside of the PMO.
• Conducts project Lessons Learned, including the identification of successes and areas for improvement, and incorporates into future projects.
• Identifies, prepares, and maintains, or oversees or provides support of, appropriate and required data, records, reports and other project related documentation and artifacts.
• Develops and manages comprehensive department and project budgets, including estimates of the resources and participants needed to achieve project goals.
• Develops and maintains best practice project management policies, procedures, processes, tools, and standards, and ensures their dissemination and understanding among stakeholders.
• Promotes and maintains and ensures that direct reports promote and maintain an environment that supports HPSJ’s strategy, vision, mission, and values.
• Hires, develops, supervises, and retains competent staff.

What You Bring:

Knowledge, Skills, Abilities and Competencies

Required

• Expert knowledge of and ability to apply the principles and best practices of project management, including project lifecycle, scope definition and management, planning and scheduling, monitoring, communication cycles, managing project teams and risk management.
• Knowledge of the healthcare and managed care industry, its products, services, and major business processes.
• Financial acumen: Interprets and applies understanding of key financial indicators to make better business decisions.
• Strong skills in budget development and management, with demonstrated ability to bring multiple projects in on time and on budget.
• Manages complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Decision quality: Makes good and timely decisions that keep the organization moving forward.
• Strategic mindset: Sees ahead to future possibilities and translates them into breakthrough strategies.
• Drives results: Consistently achieves results, even under tough circumstances.
• Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities.
• Plans and aligns: Plans and prioritizes work for self and others to meet commitments aligned with organization goals.
• Ensures accountability: Holds self and others accountable to meet commitments.
• Strong assessment and analytical skills, with ability to determine key issues, develop effective actions plans and implement successful conclusions.
• Strong interpersonal skills, including the ability to initiate, establish and maintain effectiveworking relationships with individuals at all levels both inside and outside of HPSJ.
• Strong oral and written communication skills, with the ability to communicate data and information professionally, effectively, persuasively and on a timely basis, both orally and in writing to diverse individuals and groups inside and outside of the organization.
• Strong presentation skills, including the ability to tailor presentations to a specific audience, and address and interact with large groups.
• Strong collaboration skills, with demonstrated ability to create and foster a collaborative work environment, maintain effective, high-performance teams, and organize people and resources to solve problems and identify opportunities.
• Builds networks: Effectively builds formal and informal relationship networks inside and outside of the organization.
• Organizational savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
• Persuades: Uses compelling arguments to gain the support and commitment of others.
• Manages ambiguity: Operates effectively, even when things are not certain, or the way forward is not clear.
• Strong knowledge of change management theory, with ability to anticipate and implement effectively.
• Demonstrated ability to articulate and support HPSJ’s vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff.
• Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results.
• Intermediate skills in Word, Excel, PowerPoint, and MS Project.
• Ability to speak and be understood in English.
• Ability to handle confidential information with appropriate discretion.

What You Have:

Education and Experience

Required

• Bachelor’s Degree; and
• At least five years experience as a senior project manager (one of which is in healthcare) in a healthcare environment, which includes experience in cross-functional/disciplinary project management and project leadership on large scale and/or complex enterprise-wide projects, including technology projects; and
• At least four years supervisory experience; and
• At least ten years’ experience in project management; or
• Equivalent combination of education and experience.

Preferred

Licenses, Certifications

Required

• Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability.
• Certified in Project Management, i.e., PMP.

Preferred

What You Will Get:

HPSJ Perks:

• Competitive salary
• Robust and affordable health/dental/vision with choices in providers
• Generous paid time off (starting at 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays)
• CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
• Two flexible spending accounts (FSAs)
• Employer-Paid Term Life and AD&D Insurance
• Employer-Paid Disability Insurance
• Employer-Paid Life Assistance Program
• Health Advocacy
• Supplemental medical, legal, identity theft protection
• Access to exclusive discount mall
• Education and training reimbursement in addition to employer-paid elective learning courses.
• A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do.
• A shorter commute ­– if you’re commuting from the Central Valley to the Bay Area.
• Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects.

We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics, or is associated with anyone who has or is perceived to have these characteristics.

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.