Director, Customer Analytics

Director, Customer Analytics

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

Reporting to VP of Strategy and Commercial Analytics, this role is a leader to support the strategy definition and decision making for the Customer Development organization in KC’s North American consumer business. The Director of Customer Analytics will partner with Customer Development leadership to evaluate performance drivers, define acceleration strategies, and support the execution of customer specific plans. Additionally, the Director will be responsible for building and leading a team of managers and/or analysts dedicated to KC’s largest accounts, and to contribute to building analytics acumen across Customer Development teams. The role will be hybrid out of the Chicago, IL office.

In this role, you will:

• Provides strategic leadership in the development and execution of Customer Analytics capabilities to define and refine Customer Strategies

• Brings best-in-class capability building vision to lead Customer Analytics – from diagnostics, leading indicators, business impacts, and execution considerations.

• Manages and inspires a high-performing team of capability builders, fostering a culture of innovation, collaboration and professional development.

• Collaborates closely with Customer teams and their cross-functional partners to perform analysis, build analytical capabilities, and enable effective decision-making, including:

  • Long-term trend analysis

  • Support of leadership engagements

  • Analysis of business performance

  • Competitive Intelligence analyses

  • JBP preparation

  • Ad-hoc P&L, ROIs, & DPSM analytic

• Steer team work to deliver organizational priorities and proactively identify change management efforts to evolve ways of working.

• Lead a complex project or multiple projects, manage resources, interdependencies, mitigate risks.

• Influence & Stakeholder Management: Independently navigate organizational complexities to deliver results, effectively aligning interests across levels and functions.

• Written & Verbal Communication: Effectively leads senior leadership communications, including effective verbal presentations and crafting of storylines.

• Executive Presence: Capable of swaying Leadership Team decision making

• Business Judgment: Possesses insight and understanding in dealing with risks and opportunities in business that is likely to lead to favorable outcomes.

• Initiative and Motivation: Highly motivated self-starter who is performance driven.

• Project Management: Ability to scope projects, manage, teams, deliver results against set expectations, timelines, and budgets, etc.

• Consumer (CPG and Retail) Industry Knowledge: Knowledge of key players, dynamics and trends, key industry analyses and metrics, etc.

• Engaging and Collaborative: Enjoys working in a team environment.

• Change Management: Capable of understanding organizational dynamics, individual incentives, and barriers to change to implement new ways of working in line with business priorities.

• Knowledge and Enthusiasm for K-C: Knowledge of the K-C organization, brands, metrics, etc.; enthusiastic about the potential strategic options facing Kimberly-Clark.

• Agile and Versatile: Demonstrated track record of success working in a fast-paced setting.

• Scope of Experience: Experience working in the context of a large, complex, global organization where working across functions and teams, and leading through influence are keys to success.

• 25-50% travel will be required.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, million of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• MBA from top-tier business school highly preferred

• 15+ years of experience in highly analytical roles, including Corporate Strategy, Management Consulting, and Insights and Analytics roles

• 5+ years of experience building and leading high-performance teams

• Direct experience at a CPG or retailer leading Strategy definition and analytics

• Experienced in building high-performing teams that develop strong partnerships with stakeholders and encourage professional growth

• Demonstrated success in driving business results through objective and fact-based analysis

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 – when prompted for employee ID, say “OTHER CALLER” -  or kcchrprod@service-now.com for assistance. You must include the six digit Job # with your request.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Kimberly-Clark will support in-country relocation for the chosen candidate. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.

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