Director, Crew Scheduling Strategy and Support

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director, Crew Scheduling Strategy and Support is responsible for crew technology that is developed in accordance with both federally mandated and contractual obligations for both Pilots and Flight Attendants. They also partner across the organization to implement business processes that support federal and contractual requirements, as well as process optimization to ensure that crew resources are utilized according to plan.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversees the product life cycle for all products under Crew Scheduling, from ideation to release
• Leads and develops a large team of Product Owners and Product Managers to ensure technology development is in alignment with corporate priorities
• Coordinates across other Crew departments to help prioritize and map dependencies to achieve the optimal result
• Supports the Crew Scheduling Operations team by providing technology and business process improvements
• Communicates and collaborates with union partners to ensure alignment of product functionality
• Uses data to develop objectives and key results that measure outcomes and shares insights
• Maintains awareness of best industry practices regarding new technological developments for the continual improvement in the efficiency and effectiveness of crew resource management processes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Demonstrates the highest level of ethics and integrity
• Bachelor’s degree in Business, Finance, Planning, Aeronautics or related area or equivalent experience/training
• 7 years of leadership experience managing cross-departmental teams

Preferred Qualifications- Education & Prior Job Experience

• Experience in Crew Management and in-depth knowledge of Crew Management Systems
• Advanced knowledge of AA Pilot and Flight Attendant collective bargaining agreements
• Strong knowledge and expertise of product domain, including the business model, constraints, regulations, and user experience

All you'll need for success (continued)

Skills, Licenses & Certifications

• Experience working in a product model that promotes better customer experience
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Ability to identify opportunities for improvement, as well as advocate and manage change
• Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
• Ability to build and facilitate relationships at all levels of the organization, both internally and externally
• Ability to productively and proactively adjust to dynamic situations
• Ability and willingness to remain current with industry practices and developments
• Excellent communication and presentation skills, with ability to handle complex topics successfully and to interact effectively with all levels, both verbally and written
• Excellent project management and organizational skills
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and Support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.