Dining Services Supervisor

Summary:

This person will run the front of the house (F.O.H) and the staff for the F.O.H ( i.e. servers). They must be
enthusiastic and assertive. They will also be interacting with the residents on a daily basis and should be kind and
understanding. The person in this position is delegated the responsibility for carrying out the assigned duties and
responsibilities in accordance with current existing federal and state regulations and established company policies and
procedures. These objectives are achieved by performing the following duties:

ESSENTIAL FUNCTIONS:
● Schedule Servers strategically for Service needs
● Ensure proper handling of Food and Beverage by serving staff
● Oversee Dining Room Operations as it pertains to Service quality Standards
● Train and Follow up to insure Associates are following Written guidelines
● Train all staff in proper serving etiquette i.e. women first, seat 1-4
OTHER DUTIES:
● Ensure all servers are working with the same goals in mind.
● Communicate with Executive and Sous Chef(s) regarding service, food, and staff
● Communicate Menu changes with serving staff
● Ensuring Sanitation & Infection Control in the kitchen, dining room, and staff
● Ensure server items are properly stored, labeled, and dated.
● Serve food according to dietary guidelines, checking each plate for completeness, temperature and accuracy.
● Work in conjunction with Care staff, Managers, and Directors
● Fill in gaps in Written Schedule (shift) to insure proper level of service
● Maintaining daily cleanliness of dining room
● Verify checklist is completed daily
● All food (i.e. condiments) rolls, desserts labeled, dated and covered
● Perform other duties as assigned

OTHER QUALIFICATIONS/TALENT:
Executing Self-Starter
Strong work ethic Influencing
Relationship Building Ability to foster teamwork
High customer services oriented Strategic Thinking
Leads with honesty and integrity Curiosity and desire to learn
Works well with people including staff, residents & families Detail oriented and follow through
Takes responsibility and ownership Ability to prioritize and multi-task priorities
Easily puts strategy into timelines & implementation plans Drive to compete and motivated to win
Likes to own projects, take responsibility & follows through Creates efficiency and effectiveness in process
Communicate clearly and effectively & brings people along Process information quickly and conceptually
Tough skin to deal with multiple personalities & stakeholders Maintains Confidentiality at all times
Ability to read people and understand what motivates them Able to ask great questions
Ability to think quickly on your feet

SKILLS AND KNOWLEDGE:
● Proper serving etiquette

EXPERIENCE:
● Previous fine dining experience and managerial experience in the service industry

EDUCATION
● High School Diploma or GED preferred

WORK ENVIRONMENT:
● Kitchen, freezers, refrigerators, dining room
● Standards: State Health Department Regulations

PHYSICAL AND SENSORY REQUIREMENTS:
● Regularly required to talk and hear.
● Specific vision abilities including close vision, color vision, and ability to adjust focus.
● Ability to occasionally lift office products and supplies, and recruitment materials up to 25 pounds.
● Walking 6-8 hours per shift
● Bending and reaching, squatting and kneeling, crawling
● Extreme hot and cold temperature changes

OTHER:
● Proof of COVID vaccination or qualifying exemption required
● This is NOT a remote position
● Classification: Non-Exempt

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a
logical assignment to the position. Other duties as assigned means just that.