Dining Services Manager - FT

Position Overview:

The primary responsibility of the Dining Services Manager (DSM) is the overall operation of the Dining Department, ensuring that all residents have a great dining experience. This position will supervise and evaluate the Dining Services assistant manager and Dining Services employees to ensure that the department is following state, county and federal regulations. 

Essential Job Functions:

Management of Staff

• Interview, hire, supervise, and develop Dining Services assistant manager.
• Assist Dining Services assistant manager in hiring, supervising and developing dining team members
• Ensure that staff is adequately oriented and trained in culinary processes and procedures.
• Determine departmental staffing needs and oversees work schedules and assignments to meet those needs
• Hold staff accountable to all assigned duties and actions. Use coaching methods to address concerns in a respectful manner. Work with staff to find a solution.
• Ensure staff have access to resources needed to meet professional and organizational goals.
• Oversees the completion of payroll in an accurate and timely manner.
• Ensure that work in the department is completed according to agreed timeline and quality standards.

Management of Department

• Plan department budget and manage within annual approved amounts.
• Develop and maintain written policies and procedures as necessary.
• Monitor and follow up on cleanliness and sanitation.
• Ensure that kitchen and equipment is well-maintained and cleaned properly.
• Perform audit on all cleaning logs on a regular basis.
• Oversee and code billing records on a consistent basis.
• Represent department’s interests at regular or special meetings.
• Attend department head and other meetings as needed and give input regarding area of expertise.
• Assist in implementing and maintaining an ongoing quality assurance program for the department.
• Accomplish specific departmental objectives as agreed upon with supervisor.

Food Preparation and oversight

• Develop menus following each venue’s needs, requirements and requests.
• Actively work with food vendor on procurement and production of foods.
• Ensure that adequate supplies are maintained to perform daily tasks.
• Follow ordering procedures and place orders in a timely fashion.
• Ensure food is cooked according to menus, recipes, diet cards and ensures it is ready at the proper time.
• Ensure food preparation area is clean and sanitized; follow sanitation practices as described in the Hazard Analysis Critical Control Point (HACCP).
• Assess and implement residents’ special nutritional requirement and requests.
• Assist in developing residents’ nutritional Plan of Care.
• Review therapeutic and regular diet plans and menus and ensure they are in compliance with physicians’ orders.
• Complete necessary paperwork, such as diet assessments, diet histories, and MDS assessments.
• Ensure that staff understand and adhere to residents’ nutritional needs as specified on their diet cards.
• Chart residents’ nutritional information as required and remains alert to residents’ changing nutritional and health concerns.

Customer Service

• Understand residents’ nutritional needs and explain to family.
• Answer questions and offer information to meet residents’ needs.
• Listen to and appropriately act on suggestions given by staff and co-workers.
• May be required to perform any and all culinary duties as needed.

Qualifications and Experience:

• Must be at least 18 years of age.
• Must be a Certified Dietary Manager (CDM)/(CFPP) or complete the CDM designation within first year of employment.
• Prefer one-year supervisory experience in an institutional setting with an understanding of how to use industrial kitchen equipment.
• Prefer Dietary Managers Association membership.
• Must be able to work weekends and some holidays.

Physical Requirements:

Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Requires walking or standing to a significant degree; or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls.