Dining Room Server - Grand Hotel

Overview
Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon!
Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!
We're hiring Servers to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!
Job Summary:
Responsible for taking food and beverage orders and providing high level guest service while efficiently and courteously serving our valued Dining Room patrons
The Details:
Position Type: Full-Time, Year-Round
Pay: $13.90 per hour plus tips
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.
Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Provide prompt, attentive and courteous service to Dining Room guests at all times in accordance with policies on guest service.
• Accurately take, fill, deliver and charge guest orders for food and beverage using system provided (currently Micros POS system).
• Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor.
• Comply with all State of Arizona alcohol serving laws & company policies (for example: current law requiring requesting proper identification of guests who appear to be under the age of thirty.)
• Strictly adhere to Arizona State Liquor Laws and Xanterra Alcohol Policy at all times in the serving of alcoholic beverages.
• Bring any alcohol/intoxication related issues with guests to the immediate attention of the bartender, working lead or Restaurant Manager.
• Proper and efficient use of the POS system in ordering beverages and keeping voids to an absolute minimum.
• Describe drink recipes when requested by the guests.
• Comply with all company Food & Beverage Standards.
• Comply with all company policies regarding tip reporting.
• Perform all opening and closing side duties as assigned, per shift requirement.
• Responsible for maintaining proper sanitation of the Dining Room and side station areas while adhering to food safety regulations.
• Communicate manager on out of stock items or guest food issues.
• Handle guest complaints politely and in a timely fashion (involving the management team when necessary).
• Communicate with team members for additional service with any tables in assigned section.
• Attend and successfully complete all required training seminars/classes as assigned and scheduled.
• Stringently comply with all company appearance and hygiene standards.
• Adhere to all safety, risk management and environmental policies in performing tasks.
• Other duties as assigned.

Qualifications

• Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
• Requires knowledge of various types of beer, wine and liquor to be able to answer questions and make suggestions.
• Previous front of the house experience as a Server, Cashier, Host, or Expediter.
• Knowledge of food sanitation programs and policies.
• High level guest service skills.
• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem solving and troubleshooting skills)
• Basic math skills.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.