Dining Room Host
Role Summary: Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities:
- Read, understand and comply with all parts of the Team Member Handbook
- Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
- Maintain a clean and safe Dining Room and restroom environment for guests
- Deliver portions that are correct and meet presentation expectations
- Execute FIFO (First In, First Out) model is being followed.
- Protect the customer experience by ensuring packaging, food presentation and quality is top level.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Show up on time, have a great attitude and work hard for your entire shift.
- Constantly improve yourself by finding ways to do your work better and faster.
- Proactively pursue the certification process and look for opportunities to be cross-trained.
- Be responsible to fill your shift if you are not able work
- Ensure your appearance is in compliance with the Handbook
- Be a team player
- Display good stewardship and a sense of ownership for the business.
Requirements:
- Available to work a minimum of 15 hours per week
- Understand the expectation of Chick-fil-A customer service standards and operational excellence.
- Must be able to lift up to 50 lbs.
- Must be able to work for 5 hours or more before needing a meal break.
Brand: Chick-fil-A
Address: 801 Village Walk Drive Holly Springs, NC - 27540
Property Description: 02181 - 801 Village Walk, Holly Springs, NC
Property Number: 02181