Digital Services Operations Support

Job Description

We are looking for Digital Services Operations Support to be involved in our Digital Operations department. You will work closely with our Operational team and R&D to help deliver our Danfoss Digital Services to our customers.

You would be a perfect match in this role if your background is in Operations with strong experience in Software Development and customer support for SaaS.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

The IT & Data Support Engineer will join in a motivated international team, and he/she will be responsible of the Support and Analysis of incidents and customer requests related to SaaS and IoT systems developed by Danfoss.

This is a Fully Remote Position.

Some of the job responsibilities on a day-to-day basis include:

• Support customers and colleagues with SaaS platform issues.
• Analysis of incidents with the capacity to investigate and resolve.
• Troubleshoot and resolve incidents with a focus on the back end of the cloud infrastructure.
• Configure and program on-site hardware.
• Project management skills for customer onboarding.
• Be available for a rotating on-call basis.
• Work with the Development Team and have a clear overview of items being developed and bug fixing status.
• Assist software developers in identifying deliverables from operations team from a technical perspective.
• Participating in testing our software solutions using appropriate methods.

Background & Skills

• The ideal candidate possesses these skills.

  Educational Background in IT field, equivalent area.

  Good experience with remote analysis of incidents

  Good experience with Linux Servers

  Experience with: Azure Cloud, Kubernetes and Grafana.

  Experience with managing of SQL Databases

  Excellent knowledge of English
  

Preferred Skill:

• Interest in Refrigeration and Supermarket Business

  
  

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.