Digital Payments Strategy Manager-Remote

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose: 

eCommerce is a key digital enabler to Caterpillar’s aftermarket parts and services growth strategy. Delivering on the Caterpillar brand promise of premium, high-quality solutions is an important element in accelerating the development and deployment of Caterpillar’s expanded capabilities in eCommerce.

If you have a passion for defining and leading how customers in global markets prefer to pay locally, and a desire to work with leaders and stakeholders across the enterprise to drive Caterpillar’s eCommerce payments ecosystem, this is an opportunity for you. The ideal candidate will personify “think globally, act locally”, balancing local needs and customer trends within an enterprise product portfolio to hone in on the right research and ensuing actions.

The Digital Payments Strategy Manager works as a member of the eCommerce Product Management Team to define our Payments strategy which spans multiple areas including customer experience, payment methods (and related technology), compliance, and industry standards. This role is heavily involved in defining the overall Payments strategy, product roadmap including product enhancement, support, testing, and release across our web and mobile app solutions.

Summarized Accountability

• Own the eCommerce Payment strategy (web and mobile app) and vision for Caterpillar

• Leverage industry expertise and partner with regional Teams and dealer network to identify the most relevant payment methods for customers that will contribute to the growth of Caterpillar’s Aftermarket business

• Simplify existing Payments ecosystem and improve speed to market for introducing new payment methods

Job Duties/Responsibilities may include but not limited to:

• Establish and lead product roadmap for eCommerce payment experience including prioritization of payment initiatives

• Partner and collaborate across multiple stakeholders to scope, influence, and drive implementation of new payment ideas and opportunities

• Benchmark existing payments experience against competitors and industry trends to identify, assess, and develop opportunities drive growth and customer satisfaction

• Identify the optimal payment methods and technology approach for our global footprint to meet the needs of customers in our local markets

• Determine the right payment partners in our critical markets and lead request for proposal processes in collaboration with Vendor Management

• Lead the implementation of new payment methods including clear articulation of the “why” and the expected value realization

• Rationalizing existing eCommerce payments framework with simplification and speed as guiding principles

• Design and monitor KPIs and reporting that capture deep insights into payments performance and adoption

• Responsible for creating, maintaining and prioritizing the Product Backlog according to business value

• Work closely with Business Analysts, Scrum Masters, UI/UX, and development team to track delivery, coordinate testing and validation, and ensure maximum value of any completed initiative

• Participate in Sprint Planning meetings, Reveals and Retrospectives

• Be a champion for the agile community and help to further the community within the organization

BACKGROUND/EXPERIENCE:

Required Qualifications

• Four year Bachelor’s degree preferably in computer science, information systems, marketing, communications, engineering or related field

• Strong understanding of the end-to-end payments ecosystem, including payment methods – card and wallet based payment mechanisms, card networks and rules, acquiring and processing, and the regulatory environment

• 2+ years’ experience as a product manager

• 4+ years’ experience in payment related role

• 2+ years of experience with Agile methodology

Top candidates will also possess these Qualifications

• Experience managing projects using Agile software tools such as Microsoft Azure DevOps, JIRA, Aha

• Product Owner certification (CSPO from Scrum Alliance)

• Experience working with onshore/offshore team model

• Demonstrated ability to empower teams

• Strong accountability, teamwork, and interpersonal skills, and communication skills

• Knowledge of SDLC and demonstrated experience employing SDLC in aspects of the project management process

• Thorough working knowledge of industry compliance standards including PCI, 3DS, PSD

• Exposure to and experience working with multiple external partners in the payments supply chain

• Experience with web and mobile platforms

• Superb communication, presentation, storytelling, interpersonal and analytical skills

• Demonstrated ability to communicate appropriately to ensure a team’s success

• Strong accountability planning/organization, and teamwork

• Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.

• Excellent oral and written communication skills

The preferred location is Peoria, IL, Chicago, IL or Dallas, TX, but remote work within the United States is available for the right candidate.

#BI-Remote

#LI-Remote

Compensation & Benefits:

Base salary for this role ranges from $142,080 to $213,000. Actual salary will be based on experience. The total rewards package, beyond base salary includes:

• Annual incentive bonus plan*

• Medical, dental and vision coverage starting day 1

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• 401(K) Savings Plan including company match

• Health savings account (HSA)

• Flexible spending accounts (FSA)

• Short and long term disability coverage

• Life insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits and Employee Discounts (Ex: Accident, Identity Theft Protection)

• Career Development

* Subject to annual eligibility and incentive plan guidelines

This position has been evaluated using Hay Standard Process and has taken into consideration the organizational structure and reporting relationship.  Any deviation from the information above may impact the evaluation of this position.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

February 2, 2024 - March 1, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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