Digital Navigator

At Midwest Plumbing, we are dedicated to providing the best possible service at an affordable price. Together, our founders have more than sixty years of experience, and they have passed their knowledge on to our growing team of accredited plumbing professionals.

We are currently looking for a Digital Navigator to provide assistance to our clients within urban, rural, and remote areas. This assistance is provided primarily over the phone but may also be via email, video, chat, or in-person events.

Responsibilities

• Reach out to potential clients who've shown interest in our services (absolutely no cold calling)
• Provides advising support and guidance to a caseload of virtual clients
• Engages in professional development activities to ensure competence in advising and client support best practices
• Use a blend of empathy and strategy to guide them
• Be willing to work flexible hours
• Aim to achieve and surpass set performance metrics.

Qualifications

• Excellent interpersonal and communication skills, with the ability to build relationships with clients
• Ability to remain calm and professional in high-stress situations
• Strong organizational and time management skills, with the ability to manage multiple projects and priorities
• Compassionate and empathetic approach to working with clients and families
• Ability to maintain confidentiality and professional boundaries
• High school diploma or GED

Job Type: Full-time

Pay: $21.00 - $29.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote