Digital Learning Manager, Vice President

Are you an innovative leader with extensive experience in people, relationship and program management, solution consulting, eLearning development, instructional design and learning management systems? Then this is the role for you!

As a Digital Learning Development Manager in Learn CXP Digital Development, you will work alongside a team of leaders, talented artists, developers, and designers, and will enjoy the support of a company whose culture is focused on making learning fun.

Job Responsibilities

• Lead a team of creative developers, monitoring and ensuring a constant pipeline of quality, high-fidelity assets are designed, developed, tested and implemented in a highly iterative, agile-focused environment.
• Monitor project deliverables and timelines, providing constructive feedback and guidance to direct reports on all aspects of learning projects including analysis, design, development, implementation, evaluation, usability, etc.
• Review developers' work for use of effective design principles, appropriate use of adult learning theory, effectiveness at addressing the uncovered need/gap, etc.
• Build strong, consultative relationships with learning leaders, learning partners, business SMEs and other stakeholders in the organization.
• Develop and maintain a solid knowledge of aligned line of business (LOB)/functional group objectives, priorities, challenges, key stakeholders, job roles, environment, culture, etc.
• Design learning strategy and solution architecture in partnership with cross-functional team members to drive employee behavior change and make a measurable business impact.
• Present architecture/design strategy to relevant stakeholders including clients, learning partners, business subject matter experts (SMEs), etc.
• Evaluate the quality of content supplied by learning partners ensuring content is suitable for Content Experience Platform (CXP) Digital Production Management team to produce high quality/high fidelity assets.
• Collaborate with peers to evaluate incoming client learning requests for alignment with business objectives and learning intervention suitability, recommending non-learning interventions as appropriate.
• Participate in the evaluation and engagement of external vendor partnerships to assess specific learning solutions and implement as appropriate.

• Bachelor's degree in learning and development, educational technology, graphic design, or similar degree
• 10+ years of experience in human performance improvement or learning and development fields
• 10+ years of client relationship management experience with demonstrated consultation and negotiation skills
• Broad knowledge of learning interventions including blended learning, digital solutions, VILT, and social collaboration/learning
• Strong project management, analytical, and evaluation skills
• Track record of successfully applying active listening and consultative skills to meet business learning needs
• Willingness to propose innovative learning solutions where appropriate
• Commitment to proposing solutions that minimize risk and maximize quality

• Experience with Digital Learning development and graphic design software
• Experience with learning accessibility, ADA, WCAG

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans