Digital Data Intelligence Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.

SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo

The Digital Data Intelligence Analyst team will be responsible for facilitating the data, process, and the tool foundation for Demand Generation planning and execution.

The Digital Data Intelligence Specialist will support in the execution of Demand Generation Campaigns as well as adoption of standardized, best practice-based Demand Generation processes. They will guide the roll-out of data related projects in support of Demand Generation engine.

These are some of the responsibilities you will have:

• Assist in the execution of DG campaigns, emphasizing high-volume list building, data cleansing (e.g., CRM cleansing), and enhancing campaign contact information. Ensure lists are ready for high-volume profiling and targeted campaign outreach
• Lead data quality efforts by conducting QA/QC checks on high-volume lists and ensuring data accuracy. Take charge of CRM cleansing and cataloguing of third-party data
• Play a role in adopting and standardizing DG-related processes based on best practices, while keeping the Market Unit's adaptability in mind. Structure and document DG processes across MUs and Regions
• Support the enablement and coaching of team members, helping them achieve peak productivity and sharing best practices. Act as an SPOC liaison with service providers (e.g., profiling) to drive continuous improvement in DG processes
• Collaborate with global and regional teams to influence and contribute to regional/global roadmaps for DG. Ensure alignment with broader business objectives
• A strong understanding of data and how it can be utilized for effective storytelling
• To be a multiplier, someone who goes beyond the job description to contribute strongly to others on a high performing team
• The ability to take ideas and feedback and convert them into scalable solutions to benefit the broader organization
• The ability to thoroughly understand and define processes in a way that others can understand.
• A process improvement mindset, focused on reducing inefficiencies through reporting and automations
• To be a creative and critical thinker who thrives when experimenting and iterating to improve results
• Flexible, self-aware, highly motivated, and open to feedback
• Assist Demand Management Operations with pulling together reporting for leadership
• Assist in managing business processes by providing technical support and documentation to the broader teams
• Work with the Demand Management Operations team to implement and scale ideas and business processes
• Interface and collaborate with stakeholders and teams across the organization to understand business needs

• Bachelor or equivalent business experience
• Minimum 3 years' experience in Demand Generation or Inside Sales environment preferably Telemarketing experience, specifically high-volume phone-centric work
• Experience in using Demand Generation tools and technology and should possess analytical skills
• Ability to work in high volume activity working environments, involving phone and a CRM / contact management system
• Ability to work well in a team as well as independently.
• Ability and confidence to conduct research and self-educate on job related soft skills.
• Possesses a positive self-motivated can-do attitude.
• Effective time management and project management skills.
• Background with Excel, PowerBI, or similar BI tools
• Fluency in English

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 68200 - 149,300 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 389230  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid