Address
Form of workJob Description
The Digital Banking Specialist will be responsible for supporting the digital wallet and services, including but not limited to Q2 online banking for consumer and small business clients, bill pay, iTalk, mobile deposit capture and CSI research. The position will ensure that digital wallet set up and services are documented and maintained according to Bank policy and procedures. Working under general supervision, this position will provide phone, secure message and email customer support to internal and external customers. The position must be able to deliver a high level of quality service and support.
- Acts as Subject Matter Expert for our digital wallet, services, and systems.
- Provides support on our digital wallet for external clients.
- Provides support on our digital wallet, services and systems to Bank personnel as needed.
- Works with the branch staff and officers to coordinate and approve enrollments for online banking, iTalk and iPay accurately and timely.
- Maintains documents, files, and agreements, including document imaging system, as required by Bank policy.
- Compiles and accurately reports all financial data as required by Management via various output reports.
- Continually updates job knowledge by studying new product offerings; participating in educational opportunities.
- Conducts business at all times with the highest standards of personal, professional and ethical conduct.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and guidelines.
- Ensures all safety precautions are followed while performing the work.
- Previous branch banking work experience.
- Previous Digital Banking work experience.
- Knowledge of Banking products and services as well as Digital Banking.
- Knowledge of Treasury Management products and services.
- Previous customer service experience.
- Jack Henry Silverlake experience
- Jack Henry RDC, mRDC, RDA experience
- Zelle experience a plus
- Account Analysis experience
- Q2 experience
- Knowledge of Treasury Management products and services.
- Associates degree or higher preferred
Company Overview:
Truth in Texas Banking. That’s what we’re about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 we were listed on Fortune’s 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we’ve built a bank forever rooted in truth, transparency, and uncompromising integrity.
We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to “Be Your True Self.” Our “True You” culture is made up of five pillars:
Be Mindful
Be Healthy
Be Better
Be Prosperous
Be Faithful
With this as our foundation, we’ve built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at www.VeritexBank.com and come see how we’re bringing truth and transparency to Texas banking.
Truth in Texas Banking. That’s what we’re about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 we were listed on Fortune’s 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we’ve built a bank forever rooted in truth, transparency, and uncompromising integrity.
We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to “Be Your True Self.” Our “True You” culture is made up of five pillars:
Be Mindful
Be Healthy
Be Better
Be Prosperous
Be Faithful
With this as our foundation, we’ve built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at www.VeritexBank.com and come see how we’re bringing truth and transparency to Texas banking.
