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Form of workJob Description
Hi there! We're PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Position Summary
Reporting to the PAR-wide VP of DevOps, OPS, and Security, the Director, Cloud Operations builds and manages distributed teams responsible for DevOps and Cloud OPS for one or more PAR cloud-hosted software divisions, with a user base of up to 250 million end-users and a hosting budget of up to $15 million per year.
Responsibilities include: AWS infrastructure design and scaling, software deployment, change management, monitoring and metrics, incident management, infrastructure security, annual audits, capacity planning, cost management, availability management, disaster recovery, and more.
The candidate and his teams will collaborate extensively with Engineering, Product, Support, and Customer Success teams, helping to evangelize OPS culture and DevOps culture throughout the organization.
Compensation
The base salary range for this position is $176,000 to $308,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
Essential Responsibilities
- The candidate is responsible for all aspects of delivering cloud-hosted software products and APIs to Enterprise customers.
Core Qualifications
- You have done this before. The Candidate will have held multiple senior roles in Cloud Operations at software companies delivering cloud-hosted products, including at least one Director-level role.
- 10+ years of experience in large complex information systems.
- 7+ years of management/leadership experience.
- 5+ years of AWS experience.
- Extensive experience managing production Cloud Operations teams, along with experience managing DevOps teams.
- Experience managing onshore + offshore teams with 24x7 coverage.
- Experience with all or most of the PAR toolchain: AWS, Kubernetes, MySQL, Kafka, Redis, Snowflake, Databricks, DataDog, New Relic, Snyk, Lacework, Cloudflare, PerimeterX, Jenkins, GitHub, Terraform, Jira, and Confluence.
- A background that includes scripting and/or software development.
- A degree in Computer Science or Information Systems is highly desirable.
- Training and experience in one or more Agile software development methodologies.
- Secure software development training and certification(s) preferred.
- The ideal candidate has held roles in both startup and larger organizations.
- Experience building and scaling an OPS/DevOps org from the ground up is highly desirable.
- Experience with SOC2, PCI-DSS, and ISO27001 audits.
Who We Are
At PAR, we believe we will win or lose, through the culture we build.
Our culture is built on 4 values.
- Speed – we are the kind of people who do not wait for the elevator
- Ownership – we want owners, not renters
- Focus – success is built from focusing on what matters most
- Winning Together – for PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed
We believe by committing to these values (and more) we can build a cultural spirit that, combined with our products, will create years of long-term success.
PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
