DEVELOPMENTAL HOMES CONCERNS LIAISON

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Developmental Homes Concerns Liaison. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
Documents, monitors, reviews, and closes significant licensing compliance concerns in the licensing database. Examples include licensing investigations, protective service investigations, and investigations by law enforcement.
Reviewing incidents from the Division's incident management system to identify licensing compliance issues.
Drafts correspondence to be sent directly to developmental home licensees. Examples include letters of concerns, notices of violation, or adverse actions.
Provides technical assistance to licensing agencies, licensees, and internal stakeholders.
Conducts independent investigations, as assigned. Inputting data into the Division's electronic licensing management system.

Knowledge in:
Regulations and Arizona Administrative Codes governing Developmental Home Licensing (Articles 10 and 11).
Arizona Revised Statues related to regulatory enforcement and due process. Regulatory Administrative Principles concerning enforcement and regulatory authority.
Federal and State laws, regulations, and policies.
Problem resolution techniques which include defining the problem, exploring, and evaluating system efficiency and effectiveness, and implementing solutions.
Investigative technique and procedures that result in effective organization of ideas, delivery, and resolution of questions and concerns.

Skills In:
Excellent written and verbal communication, including the ability to clearly convey complex regulatory issues in a concise and effective manner.
Critical analysis of written and verbal communication. Interviewing techniques, customer service and organizational/workload management.
Interpersonal relations, conflict resolution, facilitation of group interaction for staff members.
Strong computer skills which include MS Excel, MS Word, Google, database management software programs, and web-based applications such as Quick Connect.
Understanding and interpreting Federal and State laws regarding the provisions of services for individuals with Developmental Disabilities.

Ability to:
Make recommendations that are supported by licensing requirements of contractual mandates.
Establish and maintain working relationships with colleagues, staff, other departments, and the public at large.
Demonstrate tact, diplomacy, and professionalism when representing the department.
Understand and address the concerns of individuals regulated by OLCR.

The ideal candidate for this position will have:
Bachelor's degree in management, Human Services, Legal, Social Work, OR another closely related field from an accredited college or university. Regulatory, Investigative, and/or Developmental Disabilities experience is highly desirable.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Shobana Jeyaraj at 480-915-7157 or shjeyaraj@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-915-7157 or shjeyaraj@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.