Dev Ops Engineering Manager (remote)

WHO WE ARE

The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for:

• Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Crown Media, Hallmark Global) to accelerate their direct-to-consumer product strategies
• Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.
• Building, securing and operating digital consumer products for Hallmark’s LOBs
• Scaling development capabilities to build for Hallmark’s future

As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance.

WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

As a Dev Ops Engineering Manager, you will direct and lead an integrated DevOps team which owns all aspects of the customer facing/production infrastructure as well as development, quality assurance, and staging environments working within a cloud ecosystem. In this role, you will lead the transformation of our DevOps practices to modernize and optimize the cloud infrastructure and CI/CD pipelines, define and execute standardizing cloud infrastructure with Infrastructure as Code (IaC) and other automation solutions, and work towards cost optimizations, in an agile environment.

You will be responsible for the management of people, processes, technologies, budgets and client relationships, building and mentoring a high-performing DevOps engineering team, and driving a culture of collaboration, innovation, and continuous improvement. Key partners include internal IT partners, business partners, and external technology and resource providers.

In addition to that listed above, this also includes authentication, change management, access control, monitoring/alerting, vulnerability management, mentorship/leadership, and supporting the business in a scalable manner.

Day-to-day accountabilities include:

• Managing an integrated DevOps team, providing guidance and leadership to ensure timely and high-quality delivery of software products while developing and maintaining a culture of collaboration, continuous improvement, and agile development.
• Directing the activities of a DevOps function responsible for building and maintaining the tooling and infrastructure used to automate the release, deployment and management of infrastructure and applications in cloud environments using infrastructure-as-code.
• Taking ownership of the complete software development lifecycle; defining, prioritizing, designing, and leading implementation and testing of new features within an agile environment.
• Combining software development and IT operations practices which shorten the systems delivery life cycle and provide a continuous delivery platform delivered in a scalable manner
• Working with security teams to ensure compliance with industry and regulatory standards and implement security best practices in the software development lifecycle.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• At least 5 years of experience in software development, IT operations, or DevOps
• At least 2 years of experience leading and managing a team
• Experience with cloud computing principles and AWS services

PREFERRED QUALIFICATIONS

Your resume application will stand out if you have:

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Certifications in relevant areas such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar.
• Excellent leadership, communication, and team-building skills.
• Experience with containerization technologies (e.g., Docker, Kubernetes).
• Demonstrated track record of successfully implementing DevOps practices and driving organizational change.
• Knowledge of cost optimization strategies and tools in cloud environments.
• 3+ years experience managing a Cloud, Internet development or DevOps team
• Experience in managing a complete set of activities related to the projects' delivery in a company such as SOW negotiations, project initiation, client management, project execution, and delivery
• Familiar with Agile processes and DevOps manifesto.
• Knowledge of SDLC processes (Agile, DevOps), service delivery processes (ITIL) with hands-on ability to implement best practices and suggest improvements
• Experience with enterprise IT infrastructure or operations
• Experience with CI/CD pipelines, automation tools, and Infrastructure as Code (IaC) frameworks.

ADDITIONAL DETAILS

• The salary range for this job is between $120,000 and $160,000. Salary will take into consideration several factors including location.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK – Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.