Dev Ops Engineer (Remote)

WHO WE ARE

The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for:

• Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Hallmark Media, Hallmark Global) to accelerate their direct-to-consumer product strategies
• Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.
• Building, securing, and operating digital consumer products for Hallmark’s LOBs
• Scaling development capabilities to build for Hallmark’s future

As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance.

WHAT YOU WILL DO

• Maintain a disaster recovery plan for all systems to include both a regular backup schedule and tested process for recovery.
• Create processes that enhance operational workflow and provide positive employee/customer impact.
• Utilize strong problem solving & troubleshooting skills including ability to perform root cause analysis for any lessons learned and failure patterns amenable to long-term solutions.
• Build automation and highly redundant systems to avoid phone calls after hours.
• Act as a technical point of escalation.
• Develop appropriate metrics to demonstrate performance and improve operational efficiency.
• Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources.
• Must be able to support off-hours on-call.
• Work on small, cross-functional, fast paced teams.
• Utilize organizational skills and the ability to manage a diversified workload.
• Communicate & work effectively with all levels of staff including senior management.
• Work under minimal supervision on complex issues to deliver great results on schedule.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• Bachelor’s Degree or 4 years’ professional work experience.
• At least 3 years’ experience in a software development role.

PREFERRED QUALIFICATIONS

Your application will stand out if you have demonstrated knowledge, experience, or skill in the following:

• 3+ years’ AWS experience.
• 1+ year experience with enterprise infrastructure experience.
• Held a prior role with responsibility for high scalability/availability systems architecture, security, and systems support in a heterogeneous infrastructure environment.
• 1+ year experience with the following AWS Services: EC2, S3, VPC, Route 53, CloudWatch, AWS Auto Scaling, CloudFormation, CloudTrail, Systems Manager, IAM, Certificate Manager, Key Management Service, and Elastic Container Service or Elastic Kubernetes Service.
• 1+ yrs. experience with GitLab.
• 1+ yrs. experience with Terraform.
• 1+ yrs. experience with Cl/CD tools.
• 1+ yrs. experience with Shell, Python, and AWS CLI.
• 1+ yrs. experience with Infrastructure and APM monitoring tools.
• Adherence to the 5 Pillars of the AWS Well-Architected Framework.

ADDITIONAL DETAILS

• This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.
• The salary range for this job is between $82,000 and $130,000. Salary will take into consideration several factors including location

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK – Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.