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Form of work*Description:*The ideal candidate will possess exceptional technical and end-user support skills; including communication, documentation, and problem-solving. As an IT Support Technician, you will assist in providing first-tier hardware and software support to 300+ local and remote employees. Responsibilities will also include minimal server, AD, and email administration, as well as issue resolution coordination and communication with third-party vendors.
Eligible candidates must also demonstrate a desire to learn and support in-house and third-party business systems.IN THIS ROLE, THE IDEAL CANDIDATE WILL: •Communicate professionally, courteously, and effectively with employees, vendors and customers•Demonstrate an innate desire to learn about surrounding technology and related business processes•Work within normal business hours Monday through Friday and occasional off-hours for on-call support and special projects•Adhere to applicable IT procedures and policies, supporting compliance in publicly traded healthcare•Multi-task and prioritize a dynamically changing workload prioritizing security and business risks•Demonstrate excellent organizational skills and adherence to documentation and compliance requirements•Provide primary support for remote and local PC hardware, software, peripherals, accounts, VoIP phones and basic connectivity issues•Manage large fleet of iPad devices and related mobile accounts through AT&T and Verizon•Utilize the company’s ITSM platform to record relevant support information, prioritize tasks, escalate issues (when necessary), and document resolution in a timely fashion•Communicate with and train end-users to utilize common technologies within the infrastructure•Utilize troubleshooting and technical skills, remote-support software, and industry-standard diagnostic tools to identify and resolve problems•Utilize and contribute to IT knowledge base and help maintain established policies, procedures, and workflows•Coordinate and execute local and remote workstation deployments•Complete periodically assigned projects, such as hardware refreshes•Perform most assignments with minimal supervision•Participate in on-going company-sponsored training•Perform other duties as assigned*Skills:*Windows 10, Support, Active directory, Desktop, Hardware, Technical support, Office 365, Outlook, Troubleshooting, Windows*Additional Skills & Qualifications:*THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:•IT related bachelor’s degree and 4+ years’ experience; or associate degree, technical certifications, and/or equivalent experience.•Familiar with Windows 10 and typical Active Directory structure and administration•Experience supporting Apple iPads and MDM management; Maas360 knowledge preferred•Experience with Office 365 and Office Products•Familiarity with ITIL and ITSM best practices•Self-sufficient and able to complete complex tasks with minimal supervision•Experience creating and maintaining laptop and desktop images•Able to participate in shared 24x7 on call rotation•Familiar with HIPAA and SOX compliancePERSONAL AND PROFESSIONAL ATTRIBUTES:The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:•Strong work ethic•Sound judgment•Proven written and verbal communication skills•Natural curiosity to pursue issues and increase expertise•Pursue and design innovative analytical performance metrics•The courage to promote and defend ideas and analyses•Strives to make an impact on improving our business processes and results•Exemplary honesty and integrity•Ability to collaborate effectively and work selflessly as part of a team About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
