Address
Form of workResponsibilities
Provide deskside and remote support for Personal Computing environments at the ConocoPhillips Anchorage location.
• Perform technical support, assembly, installation, repairs, and moving of computers, mobile devices, printers, and peripheral hardware assemblies, and maintain hardware inventories for on-site and remote computer support to end users.
• Provide executive IT support, including high-level troubleshooting and problem resolution for hardware and software issues.
• Windows 10, Mac OS, and iOS devices support
• Office 365 product support including OneDrive
• Handling technically complex Desktop Support issues.
• Work independently and partner with multiple IT support team personnel in Alaska, Bartlesville, and Houston to provide seamless support to users.
• Provides training and consultation to end users. Provides expertise in the selection of standard hardware and software solutions to maximize efficiency and meet customer needs.
• Certified warranty & non- warranty repair of Dell computers.
• Managing small to medium local projects for and participating in IT initiatives.
• Provide ancillary support for meeting room issues, inventories, and users.
Provide deskside and remote support for Personal Computing environments at the ConocoPhillips Anchorage location.
• Perform technical support, assembly, installation, repairs, and moving of computers, mobile devices, printers, and peripheral hardware assemblies, and maintain hardware inventories for on-site and remote computer support to end users.
• Provide executive IT support, including high-level troubleshooting and problem resolution for hardware and software issues.
• Windows 10, Mac OS, and iOS devices support
• Office 365 product support including OneDrive
• Handling technically complex Desktop Support issues.
• Work independently and partner with multiple IT support team personnel in Alaska, Bartlesville, and Houston to provide seamless support to users.
• Provides training and consultation to end users. Provides expertise in the selection of standard hardware and software solutions to maximize efficiency and meet customer needs.
• Certified warranty & non- warranty repair of Dell computers.
• Managing small to medium local projects for and participating in IT initiatives.
• Provide ancillary support for meeting room issues, inventories, and users.
Required
• admitted as a permanent resident, refugee or asylee
• Valid Drivers License
• 3+ years of direct experience in troubleshooting Microsoft Windows Operating Systems and Office 365 applications
• Willing and able (with or without a reasonable accommodation) to lift/move equipment up to 30lbs
• High School Diploma/GED
• Able to work a 40 hour work week schedule in Anchorage
• admitted as a permanent resident, refugee or asylee
• Valid Drivers License
• 3+ years of direct experience in troubleshooting Microsoft Windows Operating Systems and Office 365 applications
• Willing and able (with or without a reasonable accommodation) to lift/move equipment up to 30lbs
• High School Diploma/GED
• Able to work a 40 hour work week schedule in Anchorage
Preferred
• A+ Certification (If not, must be able to obtain within 3 months of starting position)
• Bachelor's degree in Information Technology, Computer Sciences or IT related field or associate
• degree in Information
• Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products
• Interest and experience in the Energy industry
• 5+ years of desktop, server, and network/systems support
• 3+ years of experience evaluating enterprise client hardware
• 1+ year of direct meeting room technology support
• Experience with Systems Center Configuration Manager (SCCM)
• Strong Active Directory knowledge with experience in group policy administration
• Ability to give presentations to small or medium size groups
• Excellent verbal and written communication skills with direct customer interaction
• Takes Accountability - Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right
• Builds effective solutions based on available information and makes timely decisions that are safe
• and ethical
• Listens actively and invites new ideas for shared understanding, then influences and acts to drive
• positive performance and achieve results
• Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals
• Excellent verbal and written communication skills with direct customer interaction
• A+ Certification (If not, must be able to obtain within 3 months of starting position)
• Bachelor's degree in Information Technology, Computer Sciences or IT related field or associate
• degree in Information
• Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products
• Interest and experience in the Energy industry
• 5+ years of desktop, server, and network/systems support
• 3+ years of experience evaluating enterprise client hardware
• 1+ year of direct meeting room technology support
• Experience with Systems Center Configuration Manager (SCCM)
• Strong Active Directory knowledge with experience in group policy administration
• Ability to give presentations to small or medium size groups
• Excellent verbal and written communication skills with direct customer interaction
• Takes Accountability - Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right
• Builds effective solutions based on available information and makes timely decisions that are safe
• and ethical
• Listens actively and invites new ideas for shared understanding, then influences and acts to drive
• positive performance and achieve results
• Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals
• Excellent verbal and written communication skills with direct customer interaction
