Desktop Support Technician

KEY RESPONSIBILITIES AND FUNCTION

Provide customer facing end-user support for the Global Service Delivery Desktop team.

INDIVIDUAL

• As an Onsite Support Technician with minimum of 5+ years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

• Provide customer facing end-user support that includes:

• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

• Perform Break Fix, Desk Side Support,Data Migration, Refreshes, etc.

• Perform onsite updates, Configuration changes, or Software installations.

• Provide onsite technical assistance to End Users.

• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.

• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

• Provide On-call support if required outside business hours on a rotational basis.

• Provide Hand and Feet support for network data and voice devices.

• Able to work remotely with little or no supervision and have highspeed wifi available.

Job Types: Full-time, Contract

Salary: Up to $4,500.00 per month

Schedule:

• 5x8
• 8 hour shift

Experience:

• iOS: 3 years (Required)
• Windows: 3 years (Required)
• Desktop support: 3 years (Required)

Ability to Commute:

• Saint Albans, VT (Required)

Ability to Relocate:

• Saint Albans, VT: Relocate before starting work (Required)

Work Location: In person