Address
Form of work
SalaryEssential Job Functions:
- Provide on-site field support to customers including installation, and servicing and repairing systems and equipment. Verify and approve operational quality of system equipment.
- Resolve customer issues in areas of hardware installation, repair, upgrade, and maintenance. Assist in investigating and resolving complex installation and maintenance matters of significance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
Basic Qualifications:
- High school diploma or G.E.D.
- Three to five years of field support experience
- Experience working with the company's hardware, software, and equipment products
- Experience working with customer technology and support requirements.
- Knowledge of SSCM software management
- Strong knowledge of Windows 7 Windows 10
Other Qualifications:
- Good interpersonal skills to work with customers and other unit personnel.
- Good analytical and problem-solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel
Work Environment:
Office – 100% on-site at client location
Job Type: Full-time
Pay: $30.00 - $31.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Experience:
- Desktop support: 3 years (Required)
Ability to Commute:
- Roy, UT (Preferred)
Ability to Relocate:
- Roy, UT: Relocate before starting work (Required)
Work Location: In person
