Address
Form of work
SalaryJob Description:
- This position supports education in Wisconsin by serving on the internal technology support team for the client.
- This team is responsible for supporting the client’s staff’s technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes.
- The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.
- Support delivered by this position takes place in a complex, professional technical environment. Customers include the client’s leadership, IT managers, and staff throughout the client’s department. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.
Top Skills & Years of Experience:
- 1 or more years of experience
- Microsoft Office 365 & Windows 10 Support
- Strong communication (written and verbal)
- General software troubleshooting
- Experience creating standard operating documentation for processes that have not already been documented.
- Experience creating troubleshooting documentation for newly discovered software and hardware issues.
- Experience evaluating new hardware and software proposed for agency standardization.
Nice to Have:
- Remote support
- Workstation imaging
- Adaptable learner in IT
- Experience using InTune for remote and mobile device management.
About MARS Solutions Group:
Job Type: Contract
Salary: $20.47 - $24.65 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
Work Location: In person
