Desktop Support Specialist

Are you a highly motivated and energetic IT professional who enjoys creating and following up on solutions to various challenges and platforms? Do you enjoy staying up to date with IT industry trends? Are you looking for rewarding IT support jobs or computer Support Specialist jobs where you are more than just a number? Are you looking for a stable, yet fast-paced dynamic environment where you're treated like family and people care about one another?
If you answered yes to any of the questions above, then we need you as our Desktop Support Specialist! Your search for Desktop Support jobs has led you to the right place! See the details of the position below.
Job Description
Our Desktop Support Specialist, sometimes called a Desktop Support Technician, is a critical contributor to our entire company. With The Pond Guy's focus on continuous improvement, there are many opportunities for learning along the way. This position requires exceptional customer service ability to assess needs, define requirements, manage tasks, and prioritize work. There is a family dynamic at TPG, Inc. that extends to the customer, as we strive to give them the highest quality service.
In order to support the Tribe with all hardware, software and network needs, the Desktop Support Specialist role is a fully onsite position.
Here are some examples of the actual work your day would include:

• Provide accurate and on-time deployment of workstations to employees
• Assist and/or educate end-users with technical issues, inquiries, and problems related to hardware, software, and network connectivity
• Package software to deploy to endpoints via endpoint management software (i.e. Intune)
• Support patch management of operating systems and 3rd party applications on endpoints
• Ensure security policy compliance across various security platforms
• Maintain a system for tracking and prioritizing support requests through a ticketing system
• Ensure that all support requests are logged, monitored, and resolved within established service-level agreements (SLAs)
• Provide after hours support and assistance as necessary
• Collect feedback from users to identify opportunities for improvement

Job Requirements
To be successful as a desktop technical Support Specialist, you need to have a certain amount of knowledge, skills and experience:

• Exceptional customer service skills, with the ability to relate to non-technical people and work as part of a team
• Further experience supporting the following endpoint technologies:
• Office 365/M365 (MS Teams, OneDrive, Defender, Outlook, Sharepoint, etc.)
• MS Windows/Mac clients in an enterprise setting
• Wireless networks and networking (TCP/IP)
• Familiar with the ITIL framework
• 2+ Years' experience deploying software/patching endpoint devices via endpoint management software (i.e. Intune)
• Experience with security tools such as Defender for Endpoint, Conditional Access / Zero Trust, MFA, SSO and other security configurations
• Ability to diagnose and problem-solve using organizational and time-management skills

This desktop IT Support Specialist position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for long periods of time. In addition, portions of the position may include shadowing of other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.
We need a Desktop Support Specialist who has a positive attitude and the words "can't" and "impossible" are not a part of your vocabulary. This person should continually add value to the organization beyond their day-to-day tasks.
Availability
Normal business hours are Monday through Friday 8am – 5pm. Occasional evening or weekend hours will be required for projects that must be done outside of normal business hours. During peak season, flexibility in scheduling will be required.
Compensation
This is a full-time position with benefits. Benefits include:

• Blue Cross Blue Shield Healthcare
• Dental Insurance
• Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Referral program with opportunities to earn $1,000 per referral
• Additional Training Programs: Career Development and Department Shadows

Company Overview
TPG, Inc. is a growing company with over 140 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to be a group of passionate, knowledgeable pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction... guaranteed.
TPG, Inc. is not just a team, we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals together and feed on each other to grow. Becoming part of TPG, Inc. means more than getting a job it's a career move. We will give you the support you need to grow with us.
Company Divisions
TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.
Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com
The Pond Guy, Inc. – direct-to-consumer. thepondguy.com
The Pond Guy, Inc. – local services division. weknowponds.com
How To Apply For Position
Step 1: Submit Resume.
Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.
Step 3: If selected for further review, you will be contacted for an interview.
The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.
Reference: 700000_000_ Desktop Support Specialist