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SalaryElectric Hydrogen's mission is to make molecules to decarbonize our world! Our outstanding people are our most important asset and will allow us to deliver hydrogen from renewable electrolysis for heavy industry, at prices below fossil fuels.
We are looking for a Desktop Support Specialist to join our Natick IT department. You will provide outstanding customer service, fulfilling requests, and resolving Incidents for computer hardware and software applications. All work you conduct will be within regulatory guidelines and industry best practices. You will be 100% onsite at our Natick, MA office. You will report to the Manager, IT Support.
Role and Responsibilities
- Conduct customer service activities desk-side with individual users or over remote access software
- Support enterprise and laboratory computer systems
- Thoroughly document work in a ticketing system EH2 standards
- Conduct technology training for end-users
- Set up desks with appropriate technology
- Troubleshoot hardware and software issues
- Arrange repairs with external vendors
- Support conference room technology and assist with meeting setups
- Help patch devices
- Create and maintain technical documentation and knowledge base articles
- Complete all activities following approved SOPs and IT guidelines
- Responsible for additional tasks as assigned IT management
- Must work onsite in compliance with EH2 Health & Safety protocols
Qualifications
- 1+ years of experience working in a technical computing environment
- Proven technology troubleshooting skills
- Experience working with and troubleshooting Windows and MacOS
- Experience troubleshooting Office365 and Exchange
- 1+ years of experience communicating ways to solve technical issues to non-technical personnel
#LI-Onsite
Compensation and Benefits | P1
Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job-related skills, as well as relevant education or training and experience.
Base salary is just one part of Electric Hydrogen's total rewards package. We feel strongly that our team should not have to worry about having quality healthcare. In addition to the base salary offered, the hired applicant may receive:
- an equity grant
- time off programs
- a $75/month cell phone allowance
- a 4% employer 401(k) match
- 100% fully paid premiums for employees and their families: medical, dental, vision, life insurance, short-term & long-term disability coverage
- a discretionary bonus
Electric Hydrogen's benefits programs are subject to eligibility requirements.
About Electric Hydrogen
Electric Hydrogen is a team of the world's experts in scaling technologies for the post-carbon world, with a proven record in transforming the grid and transportation sectors. Backed by some of the world's top venture capital firms, we design and manufacture electrolytic hydrogen systems matched to renewable power sources to create green hydrogen by splitting water. We are building a cost-effective and transformative path between renewable energy and multiple large industrial sectors. Abundant and low-cost renewable energy sources will power the world, and Electric Hydrogen technology will use this energy to decarbonize industry through sustainable materials. We were founded in 2020 and are based in California and Massachusetts.
Electric Hydrogen is proud to be an equal opportunity employer. We are dedicated to building a diverse, inclusive, and authentic workplace for all to belong. We are aware that people from historically underrepresented groups are less likely to apply if they don't meet 100% of the job requirements. We are actively working on efforts to change this social norm. If you are excited about this role, we encourage you to apply!
