Desktop Support

There's currently an acquisition support technician position available with a fast growing client in St. Paul, MN. The role of an acquisition support technician to provide more advanced troubleshooting of helpdesk tickets, minor server maintenance, minor changes to active directory, minor network troubleshooting, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

 

Technicians will travel 25% of the time (1-2 weeks out of the month). All travel is covered, and food stipend is provided. Travel would include in and out of state travel. Candidates will need a High school Diploma, or equivalent, required Associate’s or Bachelor’s in Information Technology, Computer Science, Information Systems, Electrical Engineering, or related field, or equivalent work experience; preferred.

 

Experience:

1. 5 years IT helpdesk or Desktop Support experience
2. 1 year experience supporting the Microsoft Product Line
3. 1 Year of VMWare experience or exposure
4. Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts

Day to Day Duties:

• Take more advanced helpdesk tickets from the Support Specialist I technicians to troubleshoot at a higher skill set
• Assist the Server and Network Admins with mounting, provisioning, and configuring infrastructure gear. Switches, Firewalls, AP’s, Servers, etc.
• Manage and maintain print server settings and adding new printers
• Backfill Support Specialist I tickets as volume or the Supervisor demands
• Mount, rack, and interconnect network and server gear
• Understand group policy and introduce new sites to our organization via GPO.
• Provision new AD accounts and mailboxes in preparation for onboarding of new offices.
• Gather, illustrate and maintain site specific, technical information that ensures the success of the Tier 1 helpdesk.
• Perform mail migrations via IMAP email migration tool and/or BitTitan.
• Configure and implement soft phone solution for a newly acquired company
• Be the “boots-on-the-ground” representative for IT groups who provide daily support and deploy hardware/software and other technology to facilities.
• Clearly communicate technical solutions in a user-friendly, professional manner and assist junior technicians at doing the same.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.