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Job Title: Desktop Support EngineerReports To: Director of Information Systems
FLSA Status: Exempt Department: Information Technology
This is a temporary position intended to cover the absence of an employee who is on leave, lasting for a duration of 2-3 months.
Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.
We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 33 years, the agency has provided 11M+ free, scratch-made meals.
Summary:
The Desktop Support Engineer provides support to Community Servings staff by ensuring all computers and software operate effectively.
Responsibilities:
- Provide superior customer service through quick and effective assistance in responding to, and resolving, technical issues and inquiries via email, online chats, over the phone, or in person.
- Onboard new employees, consultants, contractors, temps, etc.
- Install and maintain desktop and laptop computers, printers, and software and evaluate new technologies.
- Monitor desktop infrastructure performance and provide suggestions to improve efficiency.
- Maintain hardware and software inventory.
- Develop and deliver training and inform customers about IT products and services.
- Develop and maintain documentation.
- Walk customers step-by-step through the problem-solving process.
- Follow up with customers to ensure satisfactory service.
- Represent Community Servings with professionalism and integrity while helping to advance the agency’s mission.
Foundational Knowledge & Skills:
- A passion for problem solving and strong analytical skills.
- Patient, friendly demeanor with a great aptitude for listening attentively to customers’ questions and concerns to offer optimal solutions.
- Commitment to providing exceptional customer service and prioritizing customer satisfaction in all communications.
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems.
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Strong verbal and written communication skills
Education and Experience
- Bachelor’s or equivalent experience.
- Comprehensive knowledge of computer systems and 3-5 years of experience troubleshooting hardware and software issues.
Certifications Preferred:
- Microsoft Certified Professional
- Microsoft Certified Solutions Expert
- CompTIA A+ Certification
- HDI – Desktop Support Technician
We offer a complete benefits program including:
- Medical Insurance
- Life-, Short- and Long-Term Disability Insurance
- Paid Vacation, Holidays, Sick Time, and Personal Time off
- Flexible Spending account (Medical and Daycare)
- Tuition reimbursement
- 403(b) Retirement Plan
- Free Dental Insurance
- Free daily community lunch
- Free parking
Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.
Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.
